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User profile for user: jigzman
jigzman Author
User level: Level 1
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Help! iMac reboots no matter what i do

I've been doing some song arranging in this iMac I bought just a few months ago, using the software Presonus Studio One v2. It first started rebooting occasionally when I try to export my arrangement into an mp3 file. But then after that it started happening just while I was doing song playback.


I managed to finish my work there and jumped into video editing using a trial version of Adobe CS6. But it just got worse and worse, rebooting every 15 min on average. At first I thought that the problem has something to do with my audio interface connected by firewire because in one of the panic reports, a part of the stack said an exception is thrown by the apple.IOFirewireDriver or somethin'. So I turned it off and disconnected it because I don't need it for video editing, but it still happens a lot of times. There was even a point where I was just watching a youtube video and it flipped on me.


Please help. I bought this expensive setup for me to be able to do all these things, even the thought of taking it back to be replaced scares me.



SPEC:

iMac 27" 3.4GHz Quad-Core Intel Core i7 || 20 GB DDR3 || AMD Radeon HD 6970M 2GB GDDR5 || 1TB Serial ATA Drive || MacOSX 10.8.2 || Presonus Studio One v2


Kernel Panic report below was the latest:


Interval Since Last Panic Report: 135628 sec

Panics Since Last Report: 13

Anonymous UUID: 165F239F-9482-78BB-3703-E68BB1475833


Sat Dec 29 00:04:20 2012

panic(cpu 0 caller 0xffffff8006cb7bd5): Kernel trap at 0xffffff8006c43ca1, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xfffffe8043db3888, CR3: 0x00000000095be000, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000009000000, RDX: 0xffffff802fdbc7c0

RSP: 0xffffff8249babd20, RBP: 0xffffff8249babd50, RSI: 0xffffff8249babdf8, RDI: 0xffffff802fdbc7b0

R8: 0xffffff8249babd50, R9: 0x0000000132d2feff, R10: 0xffffff80072bdc20, R11: 0x00000000fffff880

R12: 0xfffffe8043db3880, R13: 0xffffff802fdbc7b0, R14: 0xffffff8249babdf8, R15: 0xffffff803296d000

RFL: 0x0000000000010282, RIP: 0xffffff8006c43ca1, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xfffffe8043db3888, Error code: 0x0000000000000000, Fault CPU: 0x0


Backtrace (CPU 0), Frame : Return Address

0xffffff8249bab9c0 : 0xffffff8006c1d626

0xffffff8249baba30 : 0xffffff8006cb7bd5

0xffffff8249babc00 : 0xffffff8006cce4ed

0xffffff8249babc20 : 0xffffff8006c43ca1

0xffffff8249babd50 : 0xffffff8006c435d2

0xffffff8249babe30 : 0xffffff8006c245ed

0xffffff8249babe60 : 0xffffff8006fb9117

0xffffff8249babed0 : 0xffffff8006fba451

0xffffff8249babf60 : 0xffffff8006c3dcde

0xffffff8249babfb0 : 0xffffff8006cb26b7


BSD process name corresponding to current thread: kernel_task


Mac OS version:

12C60


Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide: 0x0000000006a00000

Kernel text base: 0xffffff8006c00000

System model name: iMac12,2 (Mac-942B59F58194171B)


System uptime in nanoseconds: 808648622996

last loaded kext at 343217252722: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f88f02000, size 229376)

last unloaded kext at 129572283442: com.apple.driver.AppleUSBUHCI 5.2.5 (addr 0xffffff7f875cf000, size 65536)

loaded kexts:

tc.tctechnologies.driver.Saffire 3.5.6 11675

com.apple.filesystems.smbfs 1.8

com.apple.driver.AppleBluetoothMultitouch 75.15

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.0.9f33

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.12.69

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.3.1f2

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.kext.AMDFramebuffer 8.0.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AppleMikeyDriver 2.3.1f2

com.apple.driver.AppleIntelHD3000Graphics 8.0.0

com.apple.AMDRadeonAccelerator 1.0.0

com.apple.driver.AppleBacklight 170.2.3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.ApplePolicyControl 3.2.11

com.apple.driver.AppleSMCLMU 2.0.2d0

com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIRController 320.15

com.apple.iokit.SCSITaskUserClient 3.5.1

com.apple.driver.AppleUSBCardReader 3.1.0

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.2.2

com.apple.driver.AppleUSBHub 5.2.5

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3

com.apple.driver.AirPort.Atheros40 600.70.23

com.apple.driver.AppleAHCIPort 2.4.1

com.apple.driver.AppleUSBEHCI 5.4.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleACPIButtons 1.6

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.6

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 165.5

com.apple.driver.AppleHIDKeyboard 165.5

com.apple.driver.IOBluetoothHIDDriver 4.0.9f33

com.apple.driver.AppleMultitouchDriver 235.28

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.1f2

com.apple.iokit.IOSurface 86.0.3

com.apple.iokit.IOBluetoothFamily 4.0.9f33

com.apple.iokit.IOAcceleratorFamily 19.0.26

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.driver.AppleGraphicsControl 3.2.11

com.apple.iokit.IONDRVSupport 2.3.5

com.apple.driver.AppleThunderboltEDMSink 1.1.8

com.apple.driver.AppleThunderboltEDMSource 1.1.8

com.apple.iokit.IOAudioFamily 1.8.9fc10

com.apple.kext.OSvKernDSPLib 1.6

com.apple.kext.AMD6000Controller 8.0.0

com.apple.kext.AMDSupport 8.0.0

com.apple.driver.AppleHDAController 2.3.1f2

com.apple.iokit.IOGraphicsFamily 2.3.5

com.apple.iokit.IOHDAFamily 2.3.1f2

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.2.0d16

com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.iokit.IOAHCISerialATAPI 2.5.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1

com.apple.iokit.IOUSBMassStorageClass 3.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1

com.apple.driver.AppleUSBMergeNub 5.2.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOUSBUserClient 5.2.5

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.1.1

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOEthernetAVBController 1.0.2b1

com.apple.iokit.IO80211Family 500.15

com.apple.iokit.IONetworkingFamily 3.0

com.apple.iokit.IOAHCIFamily 2.2.1

com.apple.iokit.IOUSBFamily 5.4.0

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.8.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 344

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.6

com.apple.iokit.IOPCIFamily 2.7.2

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 20 GB, SMC 1.72f2

Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1333 MHz, 0x802C, 0x31364B544631473634485A2D314734443120

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1333 MHz, 0x802C, 0x31364B544631473634485A2D314734443120

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P

Bluetooth: Version 4.0.9f33 10885, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2

USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 5

USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2

USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

iMac (27-inch Mid 2011), OS X Mountain Lion (10.8.2)

Posted on Dec 29, 2012 12:31 AM

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12 replies
User profile for user: jigzman
jigzman Author
User level: Level 1
0 points

Dec 29, 2012 12:48 AM in response to jigzman

I tried reproing the error with my audio interface running. I got this. If I turn it off I usually get the report similar to the previous post 😟


Interval Since Last Panic Report: 136979 sec

Panics Since Last Report: 15

Anonymous UUID: 165F239F-9482-78BB-3703-E68BB1475833



Sat Dec 29 00:42:33 2012

panic(cpu 6 caller 0xffffff80070b7bd5): Kernel trap at 0xffffff7f87ce03fe, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xfffffe7f87cf8da0, CR3: 0x00000000099c9000, CR4: 0x00000000000606e0

RAX: 0xffffff80351b3a00, RBX: 0x0000000000000024, RCX: 0xfffffe7f87cf8c10, RDX: 0xffffff80351ae188

RSP: 0xffffff8249f2bec0, RBP: 0xffffff8249f2bf10, RSI: 0x0000000000000024, RDI: 0xffffff80351b3a00

R8: 0x000000000000f0a0, R9: 0xffffff8249f2be0f, R10: 0x0000000000000001, R11: 0x0000000000000008

R12: 0x0000000000000001, R13: 0xffffff8032c1c200, R14: 0xffffff80351fc380, R15: 0x0000000000000065

RFL: 0x0000000000010202, RIP: 0xffffff7f87ce03fe, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xfffffe7f87cf8da0, Error code: 0x0000000000000000, Fault CPU: 0x6



Backtrace (CPU 6), Frame : Return Address

0xffffff8249f2bb60 : 0xffffff800701d626

0xffffff8249f2bbd0 : 0xffffff80070b7bd5

0xffffff8249f2bda0 : 0xffffff80070ce4ed

0xffffff8249f2bdc0 : 0xffffff7f87ce03fe

0xffffff8249f2bf10 : 0xffffff7f87ce8111

0xffffff8249f2bf30 : 0xffffff8007445daa

0xffffff8249f2bf80 : 0xffffff8007445ed9

0xffffff8249f2bfb0 : 0xffffff80070b26b7

Kernel Extensions in backtrace:

com.apple.driver.AppleFWOHCI(4.9.6)[5AFBD8B0-4110-3F96-B65D-AB972A6E2DC8]@0xfff fff7f87cd7000->0xffffff7f87cfdfff

dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffff ff7f8778c000

dependency: com.apple.iokit.IOFireWireFamily(4.5.5)[A045A111-194F-3E54-A63E-E015DC69B862]@0 xffffff7f87681000

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User profile for user: WZZZ
WZZZ
User level: Level 6
13,220 points

Dec 29, 2012 5:30 AM in response to jigzman

Not all KPs are from hardware problems (often RAM.) Whatever this is, it may be the culprit and you should either uninstall it or disable it temporarily using the instructions below. But, before you try that, boot into Safe Boot, Shift at the startup chime (will need much longer to boot) and see if the KPs stop. If they do, it's a software problem.


tc.tctechnologies.driver.Saffire


For any of the possible culprit kernel extensions, it is not necessary to completely uninstall the parent program.


(Note: disabling a kext this way may not always work as it may refuse to cooperate, but this is usually effective. The worst that will happen is you'll get a message saying it won't work.)



You can temporarily uninstall any .kext, which may be causing the problem, by doing the following: Open Terminal in Applications>Utilties and copy/paste


sudo kextunload


Important, leave a space after kextunload


Next, navigate to the /System/Library/ and select Extensions. Inside that folder, find the related .kext in question, which you should drag into the Terminal window. (After dragging it in, the file will stay where it belongs in its original location.) This will automatically fill the Terminal window with the name and path to the file.


This is an example only of what the full command will then look like; it will not necessarily be found on your computer.


sudo kextunload /System/Library/Extensions/PaceSupportFamily.kext/


Hit return. If you have never used the sudo prefix before, you will get a warning, which you can disregard. Then enter your admin password, which you won't see on the screen as you type it in and hit return. Wait for the $ sign prompt to reappear, which will indicate the extension has been unloaded. Then just close the window.


This will have the effect of disabling the program. If it fails to be the source of the problem, to reload/enable it, substitute kextload for kextunload, using the above procedure.


Other than that, have a look at this article on resolving kernel panics. Faulty RAM is a frequent cause.

http://www.thexlab.com/faqs/kernelpanics.html

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User profile for user: jigzman
jigzman Author
User level: Level 1
0 points

Dec 30, 2012 3:12 PM in response to WZZZ

Hi WZZZ,


Thanks for the reply, I couldn't disable the kext though:


Last login: Sun Dec 30 15:01:08 on ttys000

Gregs-iMac:~ JigzMan$ sudo kextunload /System/Library/Extensions/Saffire.kext

(kernel) Can't unload kext tc.tctechnologies.driver.Saffire; classes have instances:

(kernel) Kext tc.tctechnologies.driver.Saffire class SaffireClient has 2 instances.

(kernel) Kext tc.tctechnologies.driver.Saffire class Saffire has 1 instance.

Failed to unload tc.tctechnologies.driver.Saffire - (libkern/kext) kext is in use or retained (cannot unload).

Gregs-iMac:~ JigzMan$


I am also thinking about bad memory, coz I got the extra 16GB from a third party source. But I'm hoping that is not the case. Are there further ways to isolate the cause of this issue? Whether bad RAM or bad kext?


Thanks Again.

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User profile for user: WZZZ
WZZZ
User level: Level 6
13,220 points

Dec 30, 2012 3:51 PM in response to jigzman

Well I would first start with uninstalling that program whatever that is, since that's the main suspect. But preferably you want to use the uninstall directions provided by the developer, or an uninstaller from the dev, since it's got files deeply embedded in the system.


If that doesn't do it, post back and I'll suggest a good way of testing the RAM.


Do the KPs stop in Safe Boot?

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User profile for user: jigzman
jigzman Author
User level: Level 1
0 points

Dec 30, 2012 5:35 PM in response to WZZZ

Ok. Here is what I did. I went to Safe Mode, tried to unload the extension but it isn't actually installed on safe boot. So what I did was follow the uninstall instructions of the device.


I did a normal reboot, and started working in Adobe Premiere again, using the build-in speaker as output.


I got another kernel panic. This time, our suspected kext was no longer loaded in that instance according to the report.


I guess I need to test if my RAM is ok now?

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User profile for user: WZZZ
WZZZ
User level: Level 6
13,220 points

Dec 30, 2012 6:04 PM in response to jigzman

You mean it's now uninstalled?


To test the memory, get memtest and run it in single user mode, where it will test as much memory as possible, more than with the OS loaded.


You can get memtest + directions from the link below. However, ignore running it from Terminal. Instead, boot into SU Mode, CMD-S at the startup chime. (Best to startup from a full shutdown.)


At the prompt, simply type /usr/bin/memtest all 3 -L (From this link It will be installed in /usr/bin/) Then hit return. This will run three loops of memtest and create a log in Console in Utilties.


If you want to run memtest longer, which may be advisable, since RAM errors can be very elusive, you can change the number of loops it runs by changing the number. For example, to run 8 loops you would enter /usr/bin/memtest all 8 -L.


If you want to quit the test, just hit control-c


When finished, you can just type in "reboot" and hit return.


http://osxdaily.com/2011/05/03/memtest-mac-ram-test/


Direct link for the download.


http://cdn.command-tab.com/2008/memtest_422.zip

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User profile for user: jigzman
jigzman Author
User level: Level 1
0 points

Dec 31, 2012 2:42 PM in response to WZZZ

I can give it another shot when I get home. But I followed your instructions to a T when I did the memtest.


When I was in safeboot, I pretty much can't do anything that I want to do to repro the scenario. I couldn't use my DAW, I couldn't use Adobe Premiere, with or without the Saffire kext loaded.


Under normal usage, web browsing, youtube etc. I don't get the KP. It's when I do resource intensive stuff (Presonus Studio One, Adobe Premiere, with or without the suspect kext installed) is when I get it a lot. So I'm thinking there is something wrong with memory, since it takes a memory-intensive process to trigger KP.


I'm also considering taking memory installed one at a time to troubleshoot further. I called the place where I bought 16GB of RAM and they are already sending a replacement on Wednesday for me to troubleshoot further, I can return the old one if that is the one defective.


I'm not counting out the idea that the RAM that came with the iMac is the one effective either.

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Help! iMac reboots no matter what i do

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