3 Replies Latest reply: Dec 29, 2012 9:59 AM by Ingo2711
edo_LT Level 1 Level 1



I got a new laptop today.

An IT guy at work came, connecter external HDD, copied iTunes library from my old laptop, then trasfered everything to my new laptop.

I connected my iPhone 5 (iOs 6.01) to the new laptop, iTunes program started automatically, everything sync'ed automatically. Everything is fine, I can see all my purchases and apps, photos, but my contacts are gone in iPhone! Zero contacts and I had over 250. I tried restoring iPhone, but it didn't help.


What should I do? I do need my contacts...


Thank you in advance.



iPhone 5
  • Ingo2711 Level 7 Level 7

    Syncing to an empty address book will erase your contacts on the phone, especially if you connect to a new computer. You'll have to restore your phone from a backup from the time before you switched the PC.

    More info mentioned in this user tip here:

    Syncing to a "New" Computer or replacing a "crashed" Hard Drive

  • edo_LT Level 1 Level 1

    Thanks. I still have access to my old computer with the older backup.

    What should I do?

    If I connect my iPhone to my old computer, it will sync and all my contacts will disappear also on old laptop?

    What are the steps to avoid this?

    And what should I do afterwards to avoid loosing my contacts again after connecting to my new computer?

  • Ingo2711 Level 7 Level 7

    Contact info is part of the backup, see if you can replace the backup folder on your new computer.

    The location of the backup folder is mentioned here:

    The folder where your backup data are stored varies depending on the computer's operating system. Make sure the backup folder is included in your periodic data-backup routine.

    iTunes places the backup files in the following places:

    • Mac: ~/Library/Application Support/MobileSync/Backup/
    • Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
      Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and clickOK.
    • Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
      Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press theReturn key.

    copied from iTunes: About iOS backups


    You could try to copy that whole folder to your new computer and replace the existing one. After that check if the backup shows up in iTunes/Edit/Preferences/Devices. If yes, use it to restore from and all your info should be back on your phone.

    For information about how to create and restore from a backup, see iOS: How to back up.