8 Replies Latest reply: Dec 29, 2012 11:37 AM by BGreg
Nado22 Level 1 Level 1 (0 points)

I Have been having an issue with my 24" iMac over the last few days. It recently restarted and is stuck on boot at the white screen with the spinning disk I tried all of the key strokes to little avail and decided today to try booting from the disk and reinstalling the os. Upon installation the setup now hangs at "examing available disks" for where to install the hard drive. Is my hard drive toast? Or is there anyone who can help me out?? Thanks


iMac, OS X Mountain Lion (10.8.2)
  • mende1 Level 10 Level 10 (90,840 points)

    Welcome to the Apple Support Communities

     

    1. Press Command and R keys while your Mac is starting and open Disk Utility.

     

    2. Select Macintosh HD in the sidebar and repair the disk. If it doesn't work, try to erase the disk, and if it doesn't work, the hard disk is damaged, so take the Mac to an Apple Store.

     

    If you didn't make a backup before, use DiskWarrior to try to recover your files. Note that it's not sure that it will recover your data, but in most of the cases, it works correctly

  • BGreg Level 6 Level 6 (17,500 points)

    If you boot to the recovery partition (boot holding command and r keys down), and use Disk Utility to repair the hard drive, does that complete without error?  If it does, can you boot normally now?

     

    You can also try to run the Apple Hardware Test to see if it picks up any obvious hardware issues.  It can take an hour+ to run.

  • Nado22 Level 1 Level 1 (0 points)

    How long should I wait for it to boot into recovery? I've tried this and had been waiting 10 minutes with no luck I can hear the drive spinning and clicking

  • mende1 Level 10 Level 10 (90,840 points)

    If you can't start onto Recovery, the hard disk is damaged and you can't do anything. Take the computer to an Apple Store or try DiskWarrior if you haven't made a backup

  • BGreg Level 6 Level 6 (17,500 points)

    How long should I wait for it to boot into recovery? I've tried this and had been waiting 10 minutes with no luck I can hear the drive spinning and clicking

     

    Not a good sign. Did you try running the Apple Hardware Test?

  • Nado22 Level 1 Level 1 (0 points)

    Can't seem to boot into recovery mode or run hardware test... Am I screwed? How much for apple to replace hard drive? I got comp in 2010 and I think I have apple care but I'm not sure..

  • mende1 Level 10 Level 10 (90,840 points)

    If you have AppleCare, the repair will be free. If not, the hard disk is not the most expensive part. When I took my iMac to an Apple Store to replace my hard disk because of the iMac 1 TB Replacement Program, Apple told me on the receipt that the hard disk costed 99€ (but it was completely free, because it's a replacement program)

  • BGreg Level 6 Level 6 (17,500 points)

    Take it in for service. The Apple store or Authorized Service Provider will confirm by system serial number whether you have AppleCare.