9 Replies Latest reply: Dec 30, 2012 10:45 PM by markwmsn
jmariewh Level 1 (0 points)

why are contacts incomplete when synced to iCloud?


Mac Pro, Mac OS X (10.7.5)
  • jmariewh Level 1 (0 points)

    contacts on MacBook Pro and iPhone are complete. Contacts on iCloud are incomplete and now the contacts on iiPad mini are also incomplete

  • markwmsn Level 5 (5,572 points)

    When you say "contacts are incomplete," do you mean that some of the contacts are missing entirely, or that some fields are missing from inside some or all of the contacts?

     

    Also, have the MBP and iPhone contacts ever been synced some other way, such as through iTunes?

  • jmariewh Level 1 (0 points)

    i have generally updated/synced  the iphone contacts through iTunes. The MMP gets synced I guess through "Sync Now" directly via wifi.

  • jmariewh Level 1 (0 points)

    In regards to Contacts, some names and their information is just not there. Some names + info are and some are not.

  • markwmsn Level 5 (5,572 points)

    By any chance, are the contacts in question stored under "On My Mac" instead of an iCloud account?

  • jmariewh Level 1 (0 points)

    No, sorry...wish that were it. Good thought

  • markwmsn Level 5 (5,572 points)

    Is the iPad Mini syncing through iCloud or iTunes? Are the same contacts missing at icloud.com and on the iPad Mini?

  • jmariewh Level 1 (0 points)

    Thus far I have synced the iPad mini via iTunes. And yes the same contacts are missing at icloud.com and on the iPad mini.

    I just tried turning off on the iPad for the Contacts to sync with iCloud automatically and to just sync with iTunes.( It was on to guess it synced to iCloud even though it was syncing via iTunes also.) All to say,  the message I received was that "syncing my iPad with my MBP will change will change more than 25% of my contacts or groups on my computer." Does that mean that my existing Contacts on my MBP will be erased and then replaced by the incomplete Contacts content from the iPad mini or that the iPad contacts will just be added into the MBP Contacts?

  • markwmsn Level 5 (5,572 points)

    Before you go any further, make sure you have a good backup copy (or two) of your contacts on the MacBook Pro, just in case they get trashed by accident.

     

    I would suggest switching to only iCloud contact syncing or only iTunes contact syncing. If you pick iCloud, the first thing you have to get working is sync between your MBP and icloud.com; if that's not working, you'll never get the right contacts synced through iCloud out to your iPhone and iPad.

     

    You said that the unsynced contacts are not (all) on "On My Mac." Can you see any other pattern (age, content, location, whatever) to which contacts sync and which don't?

     

    If you delete and re-add one of the unsynced contacts, does it start syncing?