3 Replies Latest reply: Jun 25, 2013 12:41 AM by thebeeword
Jack-Jones Level 1 Level 1 (0 points)

I just bought the new macbook pro 13" retina 256GB, I have noticed when ever the display goes to sleep and back to the login screen, the entire screen is pixelated and i have to move my mouse to view parts of the screen. I have searched many fourms and found this is a common problem among macbook pro users. Should i be worried if any parts are faulty, and if so will this be covered under the standard apple 1 year warrenty.

 

I would take it to a apple genius bar, but whats the point all they ever come up with is "that will cost £££££".


MacBook Pro (Retina, 13-inch, Late 2012), OS X Mountain Lion (10.8.2)
  • 1. Re: New Macbook Pro Login Screen Pixelated
    CMCSK Level 6 Level 6 (10,425 points)

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    Jack-Jones wrote:

     

    will this be covered under the standard apple 1 year warrenty.

    Yes

     

    I would take it to a apple genius bar, but whats the point all they ever come up with is "that will cost £££££".

    That is not true.  See below....

    You are still under warranty.  Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty. 

     

    #1 - You have 14 days from the date of purchase to return your computer with no questions asked.

     

    #2 - You have 90 days of FREE phone tech support.

     

    #3 - You have the standard one year Apple warranty.

     

    #4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years.   You can obtain AppleCare anytime up to the first year of the purchase of your computer.

     

     

     

    Take FULL advantage of your warranty.  Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • 2. Re: New Macbook Pro Login Screen Pixelated
    dominic23 Level 7 Level 7 (20,930 points)

    Reset PRAM.  http://support.apple.com/kb/PH4405

     

     

    Best.

  • 3. Re: New Macbook Pro Login Screen Pixelated
    thebeeword Level 1 Level 1 (0 points)

    I have been searching high and low to remedy my pixelated startup screen (that started with OSX ML upgrade). The computer was still functional, it was just very unsightly. This is the only thing that worked! Such a simple fix, and worked like a charm! Thank you!!!