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"show itunes in the cloud purchases" missing

hi there,


im currently missing the function "show itunes in the cloud purchases" understore in the itunes preferances.

the "hide items in the cloud" function (under view) is unselectable

although i had this before, it dissaperard last week and i cant seem to get it back


Regards

Posted on Dec 29, 2012 12:37 PM

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Question marked as Best reply

Posted on Dec 30, 2012 8:48 AM

Hi Renergade,


I have also recently acquired this issue, and here is how I resolved it: Sign out of iTunes by click the "Store" link in the menu bar and signing out completely. Restart iTunes and sign back in. The option should now appear within the "Store" section of the iTunes Preferences menu.


This has happened to me a few times, and I think it has something to do with using multiple Apple IDs on one computer for different things as I do. Either way, I plan on researching to see what causes it.


Let me know if this works for you.



Best of luck!


-Casey B.

14 replies
Question marked as Best reply

Dec 30, 2012 8:48 AM in response to Renergade

Hi Renergade,


I have also recently acquired this issue, and here is how I resolved it: Sign out of iTunes by click the "Store" link in the menu bar and signing out completely. Restart iTunes and sign back in. The option should now appear within the "Store" section of the iTunes Preferences menu.


This has happened to me a few times, and I think it has something to do with using multiple Apple IDs on one computer for different things as I do. Either way, I plan on researching to see what causes it.


Let me know if this works for you.



Best of luck!


-Casey B.

Jan 19, 2013 8:16 AM in response to Renergade

I had the exact same issue. I phoned support and got a great guy named Chris. We dont know what made mine go away, or come back, but I lucked out on this one. Chris is reporting the issue to his manager.


I hope it gets resolved because having my "Show iTunes in the Cloud purchases" option is great. it is one of my favorite features of iTunes 11.


EDIT: 10 minutes later

Evil has possessed my iTunes 11. The option magically disappeared again


Message was edited by: Nick DePauw

Jul 16, 2015 9:41 AM in response to MajorMatt

That doesn't work for me either. I've tried signing out, closing, back in. Deauthorized, re-authorized. Checked "Only TV available offline," then re-checked "All TV." Nothing. The only thing that works is to go to my purchases in the store, download an episode of something, then they all appear again. Then I have to delete the episode I downloaded. What a PITA, and I have to do it EVERY DAY!

Jul 16, 2015 1:56 PM in response to Jkeitz

That's odd. It works for my system.

If I select All Movies I see the shows that I have not downloaded and my items on my hard drive.

User uploaded file

If I select "Only Movies Available Offline" then only the items that I have on my hard drives are listed on my iTunes

User uploaded file

I tend to download my movies and shows as 720p and store them on my Mac because I still have the AppleTV (generation 1) in the Kitchen. The ATV1 will not play 1080p and I either have to store the show on the ATV1 hard drive or as I normally do I just stream show from my Mac to the the ATV1.

When I use the ATV3 in the family room I tend to stream the purchased items in 1080p from Apple, otherwise I use home share for the items I have ripped.


* MacPro (early 2009) firmware upgrade to (mid 2010) 2x 2.93, (12 core) 32GB, 4 x 4TB HD.

10.10.4

iTunes 12.2.1.16

"show itunes in the cloud purchases" missing

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