6 Replies Latest reply: Jun 26, 2013 7:52 AM by Nickebump
RMH7069 Level 1 (10 points)

I just upgraded from an iPhone 4 to the iPhone 5.  the iPhone was activated in the store and I connected via the new cable to my iMac and received the:


Welcome to Your New iPhone


- Set up as new iPhone
- Restore from this backup: XXXX




I chose restore from backup and my new iPhone 5 was restored.  However, when I plug in to sync (restore all my apps, music, photos) I am met with the same "welcome to your new iPhone" screen and the same options.


I've tried restoring again, resetting the phone, restarting the computer to no avail.


Any suggestions?

  • sberman Level 7 (32,361 points)

    Are you running the latest iTunes (11.0.1)?  If not, and your computer is capable of running it (not too old, with not too old an operating system), download it at http://www.apple.com/itunes

  • RMH7069 Level 1 (10 points)

    Yep, iTunes 11.0.1 running on OSX 10.7.5

  • r-m Level 1 (15 points)

    I'm getting this too. Really confused. I've not found a way around it, just trying to restore from iCloud now because iTunes just isn't giving up with the Welcome screen!

  • RMH7069 Level 1 (10 points)

    I finally called Apple Support and they walked me through.  Seems the problem is with iTunes, well basically their welcome screen!


    Here are the steps I took via Apple:


    • Plug the phone in to the computer using the proper cord.
    • At the iTunes "Welcome to your new iPhone" screen SELECT> SET UP AS NEW PHONE
    • This brough up the normal iphone screen.
    • After restoring, my iPhone did not automatically restart, so I had to manually turn it on
    • I unplugged the iPhone and re-plugged it back in
    • Once it appeared in iTunes, I clicked on it in the sidebar
    • The normal iTunes screen opened and I was able to go through the tabs and select the apps, photos, music, books, videos etc. to sync
    • Click > Apply and the iPhone sync began


    My iPhone 5 works flawlessly now with all my previous data, apps and music on board.  I rarely call customer support, but frustration set in.  Apple needs to either fix the iTunes screen or place instructions on the splash screen saying you can access restore and sync by choosing the "set up as new" option without losing your data!

  • planejo Level 1 (0 points)

    This solved my problem. Thanks! I was just unsure about selecting "Set up as new phone."

  • Nickebump Level 1 (0 points)

    I have the same "fear", but I haven't upgraded, I repaired my iphone 4 and got it back in recoverymode. Everything up to the "welcome" screen has worked so I should dare take the plunge and set up as a new phone. right? no? The fear is back..