7 Replies Latest reply: Dec 29, 2012 10:25 PM by randers4
jakejake25 Level 1 Level 1 (0 points)

in my contacts folder on icloud.com there are only 40 something contacts tho i just performed a back up minutes ago.  in my phone there are actually over 300 contacts.  why aren't all my contacts backing up??


iPhone 4, iOS 6.0.1
  • randers4 Level 9 Level 9 (62,585 points)

    The contacts on icloud.com were synced from your phone, not backed up during your iCloud backup.  The backup is separate from the data you see on icloud.com.  If all of your contacts didn't sync to iCloud, then some of them may belong to a group other than the iCloud group.  Open Contacts, tap Groups, then see if the missing contacts are in a group other than iCloud.  If so, they need to be moved or copied to the iCloud group in order to sync to your iCloud account.

  • jakejake25 Level 1 Level 1 (0 points)

    ok when i go to groups i have an icloud and it says all icloud and it's checked, a yahoo where it says all yahoo and it's checked, and a facebook where it says all facebook and it's checked.  what do i do from here?  when i uncheck yahoo and facebook the contacts on the phone and the contacts in icloud match so i know you are right.  i just need to learn how to copy them to icloud.  help please?? 

  • randers4 Level 9 Level 9 (62,585 points)

    You can't manage contacts groups on the iPhone itself without using an app.  There are some apps that claim to be able to move contacts between groups but I haven't personally tried any of them.  You could take a look at Speed Names and ABContacts to see if you want to try one of those.   You'll want to move or copy the contacts in the other groups into the iCloud group if you want to sync these contacts with iCloud.  If you're syncing all of these with a contact manager on your computer such as Outlook, you could copy them into the iCloud group from there.

  • jakejake25 Level 1 Level 1 (0 points)

    ok i'm going to try speed names.  thanks for info.  wish me luck....

  • randers4 Level 9 Level 9 (62,585 points)

    Good luck. Hope it works for you.

  • jakejake25 Level 1 Level 1 (0 points)

    speed names got the yahoo group to move over to the cloud but not the facebook group.  who knew??  i'm trying another app right now.  any thoughts??  i don't even know where to find my contacts on facebook!!

  • randers4 Level 9 Level 9 (62,585 points)

    Don't have any experience with FB contacts.  You might want to go to Contacts, tap Groups, then tap everything but the FB contacts group so it's the only one checked, then go back and look at your contacts to see if there's anything there that you really need.  I would then go back and only check the iCloud contacts to see if that's most or all of the ones you need.  If it is then you wouldn't need to spend any more time trying to move the FB contacts.