6 Replies Latest reply: Jan 4, 2013 10:22 AM by BazarreB
BazarreB Level 1 Level 1

Anyone who can help?  I had itunes on my computer since 2009 with no problmes, there was an update yesterday am, tried to update, wouldn't allow it to happen, I logged off, back on, tried a couple of times with no luck.  I then uninstalled so i could reinstall,  now it downloads but will not allow the install, an error message keep popping up.  Tried to update other things too, nothing seems to be working...... Called Apple for phone help but they wanted me to pay 20 bucks, sorry no..  thanks anyone who can help.

Intell core2 duo windows XP
Solved by b noir on Dec 31, 2012 12:58 PM Solved

Okay ... just in case, let's try the following document. (LSP trouble can imitate the symptoms of a lot of other issues.)


Apple software on Windows: May see performance issues and blank iTunes Store


(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Reply by b noir on Dec 30, 2012 7:55 PM Helpful

That's a bit odd. Normally it's an error you get if iTunes has been installed ... you just can't open the Store.


Are you getting that after launching iTunes and trying to go to the Store? If so, have you checked the date and time on the PC as per the following document?


iTunes: About the "A secure network connection could not be established" alert

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