no facetime in my Iphone 5
I just bought an Iphone 5 and it has not Facetime
It is not anywhere, contacts, settings, desktop.....
What to do now?
iPhone 5, iOS 6.0.2
where is the phone from
15 replies
Did you check in the individual contacts? There should be a FaceTime button in the person's contact. If not, then you probably have a iPhone which has FaceTime disabled by order of the local authorities.
FaceTime is not available in phones sold in Saudi Arabia, UAE, or Qatar. It is permanently disabled and may not even work if the phone is SIM unlocked and you use a SIM from another country in that country.
Check Settings>FaceTime>On and Settings>General>Restrictions>FaceTime>ON. On the 4, 4S and 5 FaceTime is accessed through contacts. Go into your Contacts, access the contact you want to FaceTime with and you will see a tab at the bottom of their contact card. You can also access FaceTime by going into your Phone app, select dialling keypad, dial number, press call and an option for FaceTime on the keypad will appear. It should be noted that FaceTime has been removed from iPhones sold in some Middle Eastern countries at the express wish of the respective Governments.
Just bought it today on Doha qatar
Tried to look everywhere but still nothing
I bought a 4s for a month ago in Qatar also
And that one had facetime
See the last two answers in this thread
That one was most likely illegally imported.
Qatar is not a country listed where FaceTime has been removed. See here: http://support.apple.com/kb/HT1937. It is possible that the device you bought today has been imported from a country where FaceTime is not permitted, as already suggested. Can you tell me the model number - Settings>General>About>Model
It is MD 300Ae
I would appreciate any suggestions
You have a White iPhone 5, 32Gb which was originally destined for the Middle East, specifically Saudi Arabia - see here, type in your model number - http://iphonefrom.com/en. I'm afraid there is no way to get FaceTime of your iPhone.
Do you think apple support can help me out on this?
Can I exchange it with another one
No. See if you can return it to whoever you bought it from, and buy one that is NOT originated from Saudi Arabia.
If you bought it from an official Apple retailer then you can return it within 30 days and get a refund. If you bought it on the grey market then your only option is to try and sell it on or contact the seller and see if they will refund you.
At Saudi arabia the devices without facetime are much cheaper. Sellers keep putting them on sales. I can see the 16GB like 300 SR less at Jarir.. If you bought from a respectiful place you should be able to return it and replace it with the other with facetime and pay the differnce. Check Jarir website to note the difference between both devices prices.
no facetime in my Iphone 5