HT204621: Troubleshooting wireless mouse and keyboard issues

Learn about Troubleshooting wireless mouse and keyboard issues

SarahGrais

Level 1 (0 points)

Q: The bluetooth keyboard is not connecting.

The computer realizes it is there but when I try to connect it it doesn't work

iMac

Posted on Dec 30, 2012 11:56 AM

I have this question too

Solved

Level 4 (1,960 points)

A:

Make sure you have new batteries in the keyboard. Also see

- http://support.apple.com/kb/TS3048.

Posted on Dec 30, 2012 12:20 PM

Q: The bluetooth keyboard is not connecting.

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Helpful answers

by KarenSelena,

KarenSelena Dec 30, 2012 11:57 AM in response to SarahGrais
Level 4 (1,960 points)

Dec 30, 2012 11:57 AM in response to SarahGrais

Turn off the keyboard. Restart the computer. Once it is up, turn on the keyboard and see if it will connect.
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by SarahGrais,Helpful

SarahGrais Dec 30, 2012 12:12 PM in response to KarenSelena
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Dec 30, 2012 12:12 PM in response to KarenSelena

Thanks,

I just tried that but it says that it has failed to connect, any ideas?
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by KarenSelena,Solvedanswer

KarenSelena Dec 30, 2012 12:20 PM in response to SarahGrais
Level 4 (1,960 points)

Dec 30, 2012 12:20 PM in response to SarahGrais

Make sure you have new batteries in the keyboard. Also see
- http://support.apple.com/kb/TS3048.
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by SarahGrais,

SarahGrais Dec 30, 2012 12:26 PM in response to KarenSelena
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Dec 30, 2012 12:26 PM in response to KarenSelena

Thanks so much! I tried that and it worked!
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