1 Reply Latest reply: Dec 30, 2012 12:16 PM by Winston Churchill
Candacehart Level 1 Level 1 (0 points)

And it kept stopping and finally just wouldn't play. Then it was deleted from my acct. (apparently bc I started it),

How do I get my money back?

Apple TV
  • Winston Churchill Level 10 Level 10 (87,265 points)

    Welcome to the Apple Community.

    The first thing to check would be your internet download speed, you can do this atwww.speedtest.net.

    1080p HD movies require a recommended speed of 8 Mbps, 720p HD movies require a recommended speed of 6 Mbps, while SD movies require a recommended speed of 2.5 Mbps.

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.