After downloading the newest iTunes my drive won't recognize audio cds or burn any discs. I have looked at numerous articles and done troubleshooting. Even the diagnostics test wouldnt work because the drive wasn't detected. Help!!
iOS 6.0.2
What drive letter do you currently have the optical drive mapped to?
I have no idea.
Don't expect much help with that kind of an answer for clarification about your problem.
Allan
Check in Computer (or My Computer if you're using XP). What drive letter is showing up for the troublesome optical drive in there?
Okay.
Could you post your diagnostics anyway? (Even though they aren't showing the drive.)
In iTunes, go "Help > Run Diagnostics". (If you're running iTunes 11.0.x you'll need to bring up your menu bar first to see the Help menu.) Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
Help! I just downloaded ituness 11 and now it is telling me the disc driver is not downloaded as I am trying to burn a CD! HELP!!! So.. I have found the diagnostics: any assistance you can provide would be appreciated!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Sony Corporation VPCEA24FM
iTunes 11.0.1.12
QuickTime 7.7.1
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver 1.63.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002CB9C0031C6E08
Current user is not an administrator.
The current local date and time is 2013-01-25 11:43:28.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) Graphics Media Accelerator HD
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I too am having this problem. My diagnostics are below. Can someone please help? I realy want to be able to burn some CDs!
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. ME051
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B5100B45AA40
Current user is an administrator.
The current local date and time is 2013-03-03 11:47:16.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Invalid LowerFilters registry value.
For more information, click Help.
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway M-6847
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0024BA8808FBB538
Current user is not an administrator.
The current local date and time is 2013-04-11 15:26:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Could you please help me too! All of sudden it started doing this too. I need to burn a cd for work. Help! - thanks, Tanya
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System Inspiron N7110
iTunes 11.0.2.26
QuickTime 7.7.2
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0014B6400A1942F0
Current user is not an administrator.
The current local date and time is 2013-04-22 21:30:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
I am getting the same message. I have tried everything to get it to work but no luck
here is my test.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L655
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0041BA8009958800
Current user is an administrator.
The current local date and time is 2013-08-04 17:54:04.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.4.4 (x64) is currently running.
iTunesHelper 11.0.4.4 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Please Help me. Have the same issue.
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP 2000 Notebook PC
iTunes 11.1.1.11
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 00DCBA280BBE51B0
Current user is not an administrator.
The current local date and time is 2013-10-15 15:06:07.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 (x64) is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Sadly b noir isn't very active these days. I'm not sure what he was looking out for in the diagnostics, or what his next troubleshooting steps might have been. 😐
tt2
QuickTime not available
That's one big problem. There should be a version number for QuickTime, for example my diagnostics say
......
iTunes 10.7.0.21
QuickTime 7.6.9
FairPlay 2.2.19
......
iTunes absolutely depends on QuickTime for almost everything.
I suggest getting the standalone QuickTime version and making sure it can install.
http://www.apple.com/quicktime/download/
Also, there should be a section for the CD/DVD drive if you had that checked off in diagnostics.
Such as,
**** CD/DVD Drive Tests ****
LowerFilters: edited for privacy (1.2.3.4),
UpperFilters: GEARAspiWDM (2.2.3.0),
In principle iTunes hasn't needed QuickTime since version 10.5, though it certainly wouldn't hurt to try installing it to see if that resolves the problem.
tt2
disc burner software not found
