3 Replies Latest reply: Dec 31, 2012 7:46 PM by b noir
elson22 Level 1 Level 1

my itune still cannot initiate on my window7 64bit since the first time I downloaded and re downloaded again and again

  • b noir Level 9 Level 9

    Are you getting an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

  • elson22 Level 1 Level 1

    It had no message at all. It just like nothing happened atall when I clicked itune icon.

  • b noir Level 9 Level 9

    It had no message at all. It just like nothing happened atall when I clicked itune icon.

     

    Can you check something for me please?

     

    Restart your PC. after the PC restarts, bring up your Task manager, and go to the "Processes" tab. Click "Image name" to sort the processes alphabetically.

     

    Now try to launch iTunes.

     

    Does an itunes.exe process appear? If so, does it vanish after a second or so, or does it persist in the Processes tab (even though iTunes itself never shows up)?