My Retina MacBook Pro Screen goes gray

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My Retina MacBook Pro Screen goes gray

Hey, everyone.

I have an increasingly serious problem on my hands. I paid nearly $3000 USD for a 15-inch MacBook Pro with Retina Display in August, and have loved it for the most part. But the screen has been flickering to gray/white lately. Usually, this happens if I just move the laptop a bit, or adjust the angle of the screen. Other times, it happens for no reason at all. The screen will be fine one second, and then it will go into this burned-out gray-white mode. Often, I could just move the screen a little bit and get my regular sharp color display back. But lately, the problem has become more and more persistent. Now it has gotten so persistent, I'm thinking of sending it in. I do not want to send it it if I don't have to.

I don't know if anyone else has ever experienced this particular issue. I've searched all over the web and, while I've read about flickering screens and burned-in images, I've never read a description that matches what I'm going through.

Has anyone else experienced this issue and successfully solved it? I'm really worried here.

Thanks in advance for any input or suggestions.

~ Brian W.

2012 Retina MacBook Pro

15.4 inches

320 GB Flash Drive, 16 GB Memory

2.6 GHz Intel Core i7

Posted on Dec 31, 2012 3:46 AM

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Answer 1

Mar 18, 2013 8:29 PM in response to webrian

I have the 15" MacBook Pro, Retina, Mid 2012 also, same exact model. Kind of the same thing is happening with me. I will intermitentyl get a flickering on the bottom 1/3 of the screen, all the way across. It flickers/flashes on and off on the bottom half or third of the screen, when I am typing or when I am perfectly stil, doen't really matterl. Only happens for a split second, but can do it multiple times, or sometimes not at all. I can go tens of minutes without i hapenning, but I can also go tens of seconds with it happening multiple times.

It never goes black or grey or "out" at all, just randomly flickers throughout the day.

I do get burned-in images all the time, but they disappear within seconds. But this flickering is definitely worrysome. I did get the the Apple Care, so I am not too worried as Apple is usually good about this kind of thing, but I do have a similar problem to you and wanted to document this. I didnt find many other people oiut there with this problem, so let me know what has gone on since your post on the New Year. Any solution? Did you call Apple?

Thanks webrian.

---------------

2012 Retina MacBook Pro

15"

500GB Flash Drive, 16GB memory

2.6 Ghz Intel Core i7

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Answer 2

Mar 18, 2013 8:54 PM in response to jessefromtuolumne

You need to call AppleCare and get the screen replaced. Both these issues are due to the screen used on your model coming from the manufacturer that's had production problems with these screens. Apple knows about the issue, but they're not going to call you about it. YOU have to be the one to initiate the call and warranty fix. Good luck.

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