HT204406: Get help with iTunes Match

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graham569

Q: help purchased it tunes match, after purchase all collection of songs on ipad disappeared and nothing in my cloud, any ideas where my 600 plus songs would be? Graham

help purchased itunes match, and after paying and following on screen instructions all my music on ipad has disappeared and is not in my cloud, where would it have gone? over 600 songs lost at the moment - graham

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.0.2

Posted on Dec 31, 2012 8:35 AM

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Q: help purchased it tunes match, after purchase all collection of songs on ipad disappeared and nothing in my cloud, any ideas where ... more

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  • by poconopixie,

    poconopixie poconopixie Dec 31, 2012 8:46 AM in response to graham569
    Level 1 (0 points)
    Dec 31, 2012 8:46 AM in response to graham569

    Are you sure it is gone? Sending it to the cloud is not instant, it takes time to upload large amounts of music.

     

    Make sure you have match turned on in your device settings as well.

  • by graham569,

    graham569 graham569 Dec 31, 2012 10:29 AM in response to poconopixie
    Level 1 (0 points)
    Dec 31, 2012 10:29 AM in response to poconopixie

    Hi, thank you for replying, we started this process Saturday evening surely my songs would be in my cloud by now?

    We have got match switched on in settings. Any ideas as the thought of having to re do all these songs from my cd collection fills me with dread, took hours the first time round. Graham

  • by poconopixie,

    poconopixie poconopixie Jan 2, 2013 8:59 AM in response to graham569
    Level 1 (0 points)
    Jan 2, 2013 8:59 AM in response to graham569

    Graham,

     

    You need to contact support. If you are connected to wifi and match is turned on and it never uploaded your library,and more concerning, removed your library there is a huge issue. 1-800-myApple

  • by nakago5000,

    nakago5000 nakago5000 Jan 3, 2013 10:52 PM in response to graham569
    Level 1 (0 points)
    Jan 3, 2013 10:52 PM in response to graham569

    Hey Graham,

     

    Did you turn on iTunes Match from the computer first or just turned it on the iPad?  The music actually gets to iTunes Match by being uploaded from iTunes on a computer.  You cannot upload music that exists on an iPad to iTunes Match.  It will actually warn you before turning on iTunes Match on the iPad that all the music on the iPad will be deleted (thought it will only do this once).  If the music is on the computer, enable iTunes Match there and it should upload and be available to your iPad shortly.  If the iPad was the only place your music was stored you will need to download it again (if purchased) or reimport those CD's to your computer and upload to the iTunes Match service afterward.  If you do not have the original discs, unfortunately that content is gone and you will have to reacquire the music by either finding a backup copy of the music files you have made or by purchasing it once more.

     

    Contacting AppleCare support as poconopixie has suggested will not yield any better results if your music does not exist on a computer.

     

    Best of luck!

  • by chris92heel,

    chris92heel chris92heel Apr 5, 2014 10:39 PM in response to nakago5000
    Level 1 (0 points)
    Apr 5, 2014 10:39 PM in response to nakago5000

    Thanks apple for such a @#$#@ confusing setup -