ncoyle
Level 1 (0 points)

Q: Itunes 11 issues

since updating to itunes 11 i cannot access the store, any help appreciated

Windows 7

Posted on Dec 31, 2012 2:10 PM

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ncoyle

Q: Itunes 11 issues

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  • by b noir,

    b noir b noir Dec 31, 2012 2:12 PM in response to ncoyle
    Level 9 (72,129 points)
    Dec 31, 2012 2:12 PM in response to ncoyle

    Is iTunes endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

  • by ncoyle,

    ncoyle ncoyle Dec 31, 2012 2:28 PM in response to b noir
    Level 1 (0 points)
    Dec 31, 2012 2:28 PM in response to b noir

    Getting a blank screen on the store. No error messages. Have turned off all firewalls and protections but no joy

  • by b noir,

    b noir b noir Dec 31, 2012 3:56 PM in response to ncoyle
    Level 9 (72,129 points)
    Dec 31, 2012 3:56 PM in response to ncoyle

    Okay.

     

    Let's first try the following document:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

     

    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • by MrWhack,

    MrWhack MrWhack Dec 31, 2012 8:12 PM in response to ncoyle
    Level 1 (0 points)
    Dec 31, 2012 8:12 PM in response to ncoyle

    Me too! A second user with this problem.

    Apple now has multiple users with this problem.

     

    Have done the AutoRuns processes with AutoRuns and only have Apple there.

     

    Music plays on iTunes. Can login into iTunes but only see my user login and account balance at the top but a blank screen below, then an error message like this.

    iTunes error message.jpg

    The App then freezes and/or crashes. It's as if the visual display of the iTunes Store (images etc) and its downloading are hanging this App.

     

    I have Logged in and out but still no luck. (My Login is accepted)

    My old iTunes ran fine. Nothing else on my system has changed except this new iTunes Version.

    I am running XP (SP3) and iTunes Version (11.01.12)

     

    Need help urgently.

    Thank You

  • by lhym88,

    lhym88 lhym88 Jan 27, 2013 4:42 AM in response to ncoyle
    Level 1 (0 points)
    Jan 27, 2013 4:42 AM in response to ncoyle

    Got serious problems with this software, absolute crap. For many songs i am only able to add them to playlists, and the songs don't go into my library, there is no way of adding them in?!?!

  • by otisorchards8,

    otisorchards8 otisorchards8 Jan 27, 2013 11:39 AM in response to ncoyle
    Level 1 (0 points)
    Jan 27, 2013 11:39 AM in response to ncoyle

    I was having the EXACT same problem after updating to 11. 

     

    As b noir suggested, I followed this http://support.apple.com/kb/TS4123

     

    I'm no expert, so it took a while to figure out what to do next.  Turns out, the winsock publishers (bytemobile) for the 3 "BMI over [MSA..." were not showing like they are on the screenshot of the page.  So then what??  I cannot explain what a blinet.dll or a winsock is. 

     

    After much googling, I uninstalled my old sprint aircard software.  Everything now works like a charm. 

  • by otisorchards8,

    otisorchards8 otisorchards8 Jan 27, 2013 11:41 AM in response to otisorchards8
    Level 1 (0 points)
    Jan 27, 2013 11:41 AM in response to otisorchards8

    This was after reinstalling, uninstalling, following the apple uninstall directions for specific uninstall and reinstall orders, firewall disable/enable, antivirus disable/enable, phone call to apple support, etc....

     

    In the end, just uninstalled the old sprint aircard software.  Too easy