Previous 1 2 Next 24 Replies Latest reply: Feb 4, 2014 3:57 PM by Lawrence Finch
alihuta2002 Level 1 (0 points)



I have an iPhone 5 that I got it on the first day it luanch in Canada from Apple Store at Sherway Garden, and the carrier that I have the phone is with Rogers.


What happen is that yesterday when anyone call me or if I call them the person on the other phone will hear my voice cutting off, but not all the time though....


So today I decided to call Rogers and see if it's a network problem, and the first time I called them they asked me to do a hard reset and they told me they will do something from their side. That one didn't fix, so I called them the second time and this technical support asks me to turn my phone off and he will do the network update from his side again, and told me if it didn't fix I should try restore the phone.


I did what he told me and after that I've tried again and the problem didn't resolve, so I decided to do a fresh restore to iOS 6.0.2


Now my problem is that after the restore I'm stuck on this screen says


"Sim Not Valid"


Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came withyour iPhone or visit the supported carrier's store to receive a replacement SIM card.


I called the technical suport again and this guy told me that my SIM card is affected one and I should get a replace SIM card from Rogers store, but today everywhere closed at the time I called, and tomorrow also they will be closed


So I thought that my brother also using iPhone 5 with Rogers so I borrowed his SIM card and try to activate the phone and no luck even with his SIM card it still gives me the same error.


Now I'm wondering what could be the problem?


The Apple Activation server's problem maybe? or the phone?

MacBook Pro (15-inch Late 2011), iOS 6.0.2
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