Previous 1 2 Next 24 Replies Latest reply: Jul 31, 2013 6:39 AM by AppleSince86
csy626 Level 1 Level 1 (0 points)

It started yesterday that I cannot send messages out through iMessage on my Macbook pro. It always says the receiver ID is not registered, but I can send iMessages to the same ID through my iphone or ipad.

 

Does anyone know what is going on with my iMessage? Thank you very much!


MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.2)
  • Arc676 Level 1 Level 1 (135 points)

    Try confirming your preferences on your macbook. Are you sure that yo are using the exact same email on both OS X and iOS?

  • csy626 Level 1 Level 1 (0 points)

    Yes, I have been using the exact same ID. I just tried to log out and try to sign in again. I started to get error messages "the server has encountered an error processing registration". I have tried every methods from the previous posts, like deleting the keychain, comment out. It still doesn't work, but my facetime works on mac though strangely.

  • Arc676 Level 1 Level 1 (135 points)

    Have you tried to re-setup messages? According to your error message, that might work.

    Actually, though, I meant for you to confirm that the email of the recipient was the same.

  • csy626 Level 1 Level 1 (0 points)

    yes, it was the same. Still doesn't work.

  • Ralph Johns (UK) Level 9 Level 9 (69,740 points)

    HI,

     

    Has this Mac been repaired or refurbished that involved a logic board replacement ?

    This may mean the Serial Number was not "flashed" back to the board.

     

    If the Serial Number is missing the Authorisation Token cannot be issued (And placed in the Keychain).

    This seems to be new in Messages  ver 7.0.1 which was updated with OS X 10.8.2

     

     

    3Sigcopy2.png
    8:33 PM      Tuesday; January 1, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Andrew Lord Level 1 Level 1 (0 points)

    Ralph,

     

    my machine recently repaired in Gautemala City, involved a logic board reoacement. Any advise on next steps? Is there any checks I can run to confirm the missing serial number? And if it is missing how do i go about getting it restored?

     

    Regards,

     

    Andrew

  • Ralph Johns (UK) Level 9 Level 9 (69,740 points)

    Hi,

     

    There are two places you can look.

    In the Apple Icon menu > About this Mac.  This will display the OS version.

    If you click this line twice it changes to the Serial Number

     

    Also in the Apple Icon Menu hold down the ALT key when the menu is in the dropped position

    The top item will change to the "System  Information"

    Launch this then look in Hardware.

     

     

     

     

    3Sigcopy2.png
    7:00 PM      Thursday; January 3, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Andrew Lord Level 1 Level 1 (0 points)

    Thaks for the prompt reply.

     

    Serial number appears where you suggest.

     

    Anything else I can try.

     

    Regards,

     

    Andrew

  • Ralph Johns (UK) Level 9 Level 9 (69,740 points)

    Hi,

     

    It depends to some extent what message you are seeing in the app.

     

    There is a sort of general "Messages cannot Register try Later" message.

     

    There is a more specific "Messages cannot reach server" type message that was seen over the holidays, presumably as the server was too busy.

     

    Adding Public DNS servers to System Preferences > Network > Advanced Button > DNS tab has helped some.

     

    Some have found Stopping IMAgent in the Activity Monitor and then restarting Messages can help.

     

     

    3Sigcopy2.png
    10:23 PM      Thursday; January 3, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Andrew Lord Level 1 Level 1 (0 points)

    Sorry, I should have been clear from the start.

     

    No error messages.

    Worked fine prior to updating to Mountain Lion.

    Can no longer login to iMessage - login option for iMessage app "greyed" out.

    Have tried creating a new Apple ID.

    Have tried public DNS.

    Have tried keychain reset.

    Have now tried stopping IMAgent also.

     

    Best,

     

    Andrew

  • csy626 Level 1 Level 1 (0 points)

    I have already solved the problem. It's my modern that caused the problem and it worked after I changed the IP address.

     

    Thanks anyways.

  • Ralph Johns (UK) Level 9 Level 9 (69,740 points)

    HI Andrew,

     

    Where are you seeing this "Greyed Out" version of whether iMessages in Logged in ?

    Do you mean Messages Menu > Accounts ?

    Do you mean Messages Menu > Preferences > Accounts > iMessages ?

     

    If it is the second can you access the Account Details or Sign Out buttons ?

    (I take it the "Enable this Account" box is ticked)

     

     

    3Sigcopy2.png
    9:24 PM      Friday; January 4, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Andrew Lord Level 1 Level 1 (0 points)

    Ralph,

     

    Messages Menu > "Log in" is greyed out.

     

    Messages Menu > My Status > "At Home" is greyed out.

     

    Messages Menu > Accounts > iMessage is ticked

     

    Messages Menu > Preferences > Accounts > Apple Id: xxxxxxxxxxxxxxxx (shows active, Bonjour shows inactive) Enable this account is ticked.

     

    Regards,

     

    Andrew

  • Ralph Johns (UK) Level 9 Level 9 (69,740 points)

    Hi,

     

    You found one place I don't use.

     

    The Messages Menu > Login (Logout) of named account is about any Buddy list that is "Front".

     

    For Instance Enable the Bonjour Account and go to Messages Menu > Preferences > General Section and Untick the line about gathering all Accounts in one list.

    Now go to the Window Menu.

    Your Bonjour account should appear in the list with it's own keystrokes (if you also have AIM or Jabber accounts they will be separate as well).

    Highlight the Bonjour item to bring the Buddy List window to the "front"

    Now go to Message Menu > Logout/Login and it will be dark and you can Log out of the Bonjour account.

     

    If I use Messages Menu > Accounts to log out of all my Buddy Lists and leave just iMessages Logged in and even restart Messages the item reads "Log In  CMD + L" but does not list the iMessages account.

    Are you saying you can read the iMessages account here ?

     

    Basically it refers to a front window (Buddy List) that you may not even have on Show.

     

    If the iMessages account is the only "Account" logged in (No Buddy Lists) then the Messages Menu > Status items also do not apply and the iMessage account is either Logged in or not and has no Status.

     

    At this stage I am  not sure why the iMessage Account is not Logged in.

    It is fair to say that there is no indication other than being able to Chat that it is ever logged in.

     

    3Sigcopy2.png
    10:40 PM      Friday; January 4, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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