Why can't my system 'see' the fact that I've downloaded an update on some Epson printer software.,

Question

Level 4

1,736 points

Why can't my system 'see' the fact that I've downloaded an update on some Epson printer software.,

Hi all, and happy New Year,

I was gifted an Epson Stylus CX5400 (about 10 yrs old now) but am unable to 'instruct' system preferences to recognise that the software exists on my

system.

Here's the image I get when I click '+' to add printer.

I'm simply unable to type anything anywhere, especially in those 2 boxes marked 'Name' and 'Location'.

Any ideas, anyone?

iMac (20-inch Early 2008), OS X Mountain Lion (10.8.2), HP 3310 A-I-O, Epson Stylus CX5400

Posted on Jan 1, 2013 6:21 AM

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Answer 1

sig

Level 8

35,862 points

Jan 1, 2013 9:29 AM in response to sapper

Go to the Epson web site and get the latest printer drivers from there.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=25301&prodoid=36478 881&infoType=Downloads&platform=Windows&BV_UseBVCookie=yes

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Answer 2

Linc Davis

Level 10

209,547 points

Jan 1, 2013 12:19 PM in response to sapper

OS X Mountain Lion: Reset the printing system

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Answer 3

sapper Author

Level 4

1,736 points

Jan 2, 2013 4:11 AM in response to sig

Hi sig, I did that when I got the printer and this is what I got.

So, as I said, I downloaded the driver, but thus far unable to make the system recognise the software or the printer. Thanks anyway and happy New Year.

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Answer 4

sapper Author

Level 4

1,736 points

Jan 2, 2013 4:13 AM in response to Linc Davis

Hi Linc, many thanks for your reply, but my next question is: how do I do that?

You will get full marks if the instructions work.

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Answer 5

sapper Author

Level 4

1,736 points

Jan 2, 2013 4:26 AM in response to Linc Davis

Hi Linc,

Tried your suggestion, and all that comes up even by pressing the 'Command' key is that i get this:

which basically puts me back to square 1.

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Answer 6

Linc Davis

Level 10

209,547 points

Jan 2, 2013 8:03 AM in response to sapper

If you reset the printing system, and the printer is turned on and connected, and the printing software is up to date, and the printer is still not recognized, then either it's too old and no longer supported, or something is wrong with it.

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Answer 7

sapper Author

Level 4

1,736 points

Jan 2, 2013 9:23 AM in response to Linc Davis

Hi Linc, as far as I can see from the Epson info sheet, it's about 9, maybe 10 yrs old, but my HP Photosmart is nearly 8 years old but that's still supported. I've had printers easily as old as the Epson and not experienced any problems. My suspicion is that Epson no longer support it, so how come I was able to download recently updated software for it?

many thanks for your trouble anyway.

PS At least it hasn't cost me anything. I think I'll re-gift it.

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Answer 8

Eric Root

Level 10

684,039 points

Jan 2, 2013 10:33 AM in response to sapper

Below is a link to an Apple support article covering supported printers. It appears to be supported:

http://support.apple.com/kb/HT3669

This link will take you to an Apple download for Epson drivers:

http://support.apple.com/kb/DL1398

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