My son downloaded iTunes 11 on his MacBook (OS X Mountain Lion 10.8.2), now all of his music has an ! in front of it in the music library and when he tries to locate the music it sends him back to iTunes without locating the file. How can I fix this?
MacBook, OS X Mountain Lion (10.8.2)
The red exclammation mark indicates that itunes can not find the actual file. If you can still find the Music using Finder. Normally it would be
Username/Music/Itunes/iTunes Media/Music
If you find all the music files. Delete all entries in iTunes and re=import the music by drag and dropping the whole iTunes Medi Folder structure
Apparently he doesn't have an iTunes Media folder any longer. The only place he finds all of his songs listed is in a Media folder which appears in the Sidebar of "Finder" when he selects locate in iTunes. He used to have an iTunes Media folder, but he said one day it just disappeared.
Ok clear all the red exclammation entries out of itunes.
Under Preferences, Advanced make sure the
Keep iTunes Media folder organised
and
Copy files to itunes Media Folder when adding to library
are ticked
Click OK
Open Finder, locate existing music
Then Drag and drop from the finder window into itunes
And it should start to import them and recreate the iTunes Media Folder
I apologize and don't mean to be difficult, I just don't want to make a mistake and make matters worse. The Media folder only appears in finder when I am trying to "Find" the file from iTunes. If I simply open Finder the Media options do not appear. I'm not sure if this makes sense to you.
Can you put in a screenshot of find the file from itunes? This is what my iTunes Media folder looks like
I'm not sure which image you need so I am going to give you two screen shots. This one is what I get when I am in iTunes and I select find the file.
This is the screen shot directly from Finder
This article may help you find where your music is stored
http://support.apple.com/kb/HT1391?viewlocale=en_US&locale=en_US
What version of OSX are you using because I am on Moutain Lion and I do not have Media showing in my finder sidebar?
Thank you so much for all of your assistance. I have reviewed the article, but it appears all of his music files are no longer located on his hard drive. I looked in the waste bin, but the files are not there either. I have no idea how they were removed, but I cannot locate them anywhere.
He is running Mountain Lion 10.8.2.
He has approx. 1200 music files and he was syncing them with his iPod. The files are still on his iPod. Is it possible to sync the two devices and have all his music return to his Mac in the iTunes Media folder?
Hi Victoria this article may help
https://discussions.apple.com/docs/DOC-3991
This should help get the content back on the computer and it will be in the folder structure as discussed above. Might be prudent to have a backup copy as well.
iTunes 11 cannot find music files
