iCloud won't load - spinner just keeps spinning away endlessly...

I'm a new Apple user with a new Mac Book Air. When my laptop tries to load iCloud, it gets stuck. I think I need to click the resend verification email, but I can't because none of the buttons are active while iCLoud is trying to load. Any help would be greatly appreciated.

MacBook Air, OS X Mountain Lion (10.8.2)

Posted on Jan 1, 2013 2:14 PM

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16 replies

Jan 1, 2013 9:07 PM in response to Terata

You might try the following.


  1. Force Quit System preferences
  2. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)
  3. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)
  4. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.
  5. Restart your computer.

Jan 1, 2013 8:35 PM in response to Terata

Put in a request for another verification e-mail to be sent to you.

Start here, change your country if necessary and go to manage your account

Also check your Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether. You may also wish to contact your mail provider to see if their spam filters are removing the email before it gets to you.

I think the beachball in system preferences is likely not related to the verification, but you need to get the account verified before you can move on.

Jan 1, 2013 8:15 PM in response to Winston Churchill

When I visit iCloud.com and try to log in, it says that my account has not been verified and to check my email. There is no email from apple for verification (that I can find), which is why I think I need to hit the resend email verification button (which I can't click on while the spinner is spinning).


I would like to use the calendar feature but it appears (and I could be wring about this) that I need to do this through iCloud. Also, I would like to be able to store files on iCloud and have the possibility of accessing them from my work computer (which is a PC).


Thank you for taking the time to try to figure this out for me!

Feb 21, 2013 11:06 AM in response to Terata

Where is the finder?

When I do a search in what I think is the "finder" (upper right magnifying glass) and do a search for Library, I type in user Library, etc.) I don't see a "go" menu either??


My icloud email is accessible on my phone and when i go to icloud online site but all of a sudden won't load on my macbook.


I type in my pw and everything.


Gmail loads within the icloud system.

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iCloud won't load - spinner just keeps spinning away endlessly...

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