Puterdood
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Q: Issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011

I am wondering if anybody else is having issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011?

 

It seems that when the Intel graphics card is in use all is ok, but when the AMD switches on the fans kick on and the MBP starts to get really hot, then the video fails with various issues ranging from a split screen, pinstripe lines, black screen, etc. All I can do is power off. Then, even after cooling down, it might take overnight before I can power it back on and have a working computer. Resetting SMC, PRAM, NVRAM, etc. is of no help. I can't get it to go into safe mode at all. I can't even get it to boot off the OSx install disk until I wait 8 - 12 hours. I swapped hard drives and reseatted the RAM, but my diagnostics say all is ok. I also took it to the genius bar and their diagnostics show no issues as well, but the tech says it is a failing video card and Apple will replace it for $310.

 

A few questions I have are:

 

Is this another NVidia-type of issue that will eventually result in a lawsuit? 

 

I thought the video card was built into the logic board, if so, does that mean the logic board will be replaced?

 

Is $310 a fair charge for this repair?

 

Should I have purchased AppleCare when I had a chance? I thought spending $2000+ for a MBP would be better than the sub $500 laptops at malwart and other places.

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on Jan 1, 2013 5:19 PM

by Puterdood,Solvedanswer
Puterdood Puterdood
Level 1 (0 points)
A:

Update - I contacted Apple's Support folks and got the ball rolling on shipping the MBP to be repaired. The next day they shipped me a box, I shipped it off, then two days later I have it back repaired. And, yes, they did charge $310 plus shipping and tax - $360. So far it is working. I am hoping this is really just an isolated incident.

 

Now, to say something good about Apple's employees - From the very beginning of this ordeal, they were all nice and courteous, from the people on the support line to the Genius Bar. I did not feel belittled in any way. Sometimes it is the service after the sale that makes a big difference. I fully understand that anything, regardless of who makes it, can have problems. But when those problems are taken care of in a reasonable amount of time and have an acceptible outcome, then that really says a lot about the company. I was happy with all of my Apple products before this incident. Now I am happy knowing that I made the right decision to buy those products after all.

Posted on Jan 11, 2013 5:06 PM

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Q: Issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011

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  • by izano58,

    izano58 izano58 Oct 1, 2014 3:35 PM in response to Puterdood
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    Oct 1, 2014 3:35 PM in response to Puterdood

    add me to the list. one MB early 2011 and one late 2011 gone.... Apple seems to not understand that they made a mistake with that kind of computer.. and we have to pay for this... inicredible

    Alessandro

  • by izano58,

    izano58 izano58 Oct 1, 2014 3:38 PM in response to Puterdood
    Level 1 (0 points)
    Oct 1, 2014 3:38 PM in response to Puterdood

    2 Macbook 2011, and broken togheter, Apple don't recognized as bad project, but we are thousands people... 4000 € gone, no warranty nothing. It's a shame.

  • by Stefan Leitner,

    Stefan Leitner Stefan Leitner Oct 4, 2014 6:08 AM in response to Puterdood
    Level 1 (0 points)
    Oct 4, 2014 6:08 AM in response to Puterdood

    There are basically thousand of MBP 2011 users who face the same glitches (in combination with heat issues), so do I....

    The display ends up distorting, or going entirely blank, and while reboots make

    the problems go away for a short period of time - it always returns. Also I can notize, that things getting worse, day by day (i have to reboot my mac at least 5-10 days a day) and the gray and blue screens of death appears now on every start (it always need 2-3 tries for OSX to properly start).

     

    Anyway, since so many users (as I said, a few thousands) are facing the same problem, this is clearly a production issue with AMD/Apple.

    If no replacement program will be instituted (as was with the IMACS with the AMD graphic cards), then this was clearly my last Apple product (2900€ for a MBP that does not work properly after 3 years, puts Apple at the very bottom of my choice for my next laptop).

  • by fabio1974,

    fabio1974 fabio1974 Oct 4, 2014 7:21 AM in response to izano58
    Level 1 (0 points)
    Oct 4, 2014 7:21 AM in response to izano58

    I ended up having the ATI chipset replaced and reballed at a professional lab in the UK...half the price of the Apple new logic board and hopefully less prone to failing again...

  • by suzyaero,

    suzyaero suzyaero Oct 6, 2014 7:52 AM in response to Puterdood
    Level 1 (0 points)
    Oct 6, 2014 7:52 AM in response to Puterdood

    Same problem. Twice. The first time, it happened within the Apple Care. Now it's way past that. We can't just chuck away this expensive piece of hardware, because of a manufacturing defect by Apple. At the same time, we can't just keep waiting for Apple to make up their mind and start the replacement programme years later. :/ I can't afford another one now.

    I have a feeling this is falling on deaf years.

  • by suzyaero,

    suzyaero suzyaero Oct 6, 2014 7:55 AM in response to fabio1974
    Level 1 (0 points)
    Oct 6, 2014 7:55 AM in response to fabio1974

    Hi, could you let me know how much this procedure costs? Are such labs available in Germany?

    Thanks.

  • by fabio1974,

    fabio1974 fabio1974 Oct 6, 2014 10:00 AM in response to suzyaero
    Level 1 (0 points)
    Oct 6, 2014 10:00 AM in response to suzyaero

    I paid £169 (215 Euro) for the repair plus the cost of shipping it there and back (around £25/31 Euro)...

    so, not the cheapest, but cheaper and hopefully a bit more permanent than Apple's logic board replacement.

    No idea whether these labs exist in Germany, but I guess they do...

  • by suzyaero,

    suzyaero suzyaero Oct 6, 2014 10:24 AM in response to fabio1974
    Level 1 (0 points)
    Oct 6, 2014 10:24 AM in response to fabio1974

    Thanks. It does sound a bit more affordable, rather than spending 650-700 Euro on a new chipset (which will eventually fail because of the culprit, ATI).

  • by alberto-b,

    alberto-b alberto-b Oct 7, 2014 6:39 AM in response to Minnute
    Level 1 (15 points)
    Oct 7, 2014 6:39 AM in response to Minnute

    Same story in Italy:

    - macbook pro 15 early 2011 with AMD Radeon HD 6750M

    - GPU gone for the 2nd time, need to replace the logic board, again...

    - warranty expired

    - repair estimate: more than 600€

    Pretty strange compared to the 360$ in the US

  • by zoeker2,

    zoeker2 zoeker2 Oct 15, 2014 2:02 AM in response to suzyaero
    Level 1 (0 points)
    Oct 15, 2014 2:02 AM in response to suzyaero

    There are such repair service providers in Germany. Search for Konsolen-Junkies in Google.

  • by sedna248,

    sedna248 sedna248 Oct 18, 2014 9:54 AM in response to Puterdood
    Level 1 (0 points)
    Oct 18, 2014 9:54 AM in response to Puterdood

    Same problem here!

    Extremely disappointed and frustrated especially after being a loyal Apple fan for more than 15 years.

    Apple should initiate a replace program soon!

  • by rajeshkumarkt,

    rajeshkumarkt rajeshkumarkt Oct 19, 2014 3:50 AM in response to Puterdood
    Level 1 (0 points)
    Oct 19, 2014 3:50 AM in response to Puterdood

    So it is not not just early 2011. Late 2011 MBP with AMD Radeon HD 6750M crashes. So far crashing happens when it wakes up from sleep.   Aging  issues. Looks like it has a faulty design. putting it in safe mode does not help.

  • by SeedLife,

    SeedLife SeedLife Oct 21, 2014 6:31 PM in response to Puterdood
    Level 1 (0 points)
    Oct 21, 2014 6:31 PM in response to Puterdood

    Stop deleting my posts Apple!

  • by SeedLife,

    SeedLife SeedLife Oct 21, 2014 6:35 PM in response to Puterdood
    Level 1 (0 points)
    Oct 21, 2014 6:35 PM in response to Puterdood

    The Radeon cards are inherently failing after a short time. Everyone with a 2011 MBP is GOING to run into this expensive problem eventually. Apple is not only ignoring this problem, they are taking active measures to cover it up.

  • by pedro@brasil,

    pedro@brasil pedro@brasil Oct 21, 2014 8:16 PM in response to clebermachado
    Level 1 (0 points)
    Oct 21, 2014 8:16 PM in response to clebermachado

    I am having the same problem.

     

    MacBook pro 2011

    AMD  Radeon HD 6490

     

    Can we disable the AMD graphic card?

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