Q: Issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011
I am wondering if anybody else is having issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011?
It seems that when the Intel graphics card is in use all is ok, but when the AMD switches on the fans kick on and the MBP starts to get really hot, then the video fails with various issues ranging from a split screen, pinstripe lines, black screen, etc. All I can do is power off. Then, even after cooling down, it might take overnight before I can power it back on and have a working computer. Resetting SMC, PRAM, NVRAM, etc. is of no help. I can't get it to go into safe mode at all. I can't even get it to boot off the OSx install disk until I wait 8 - 12 hours. I swapped hard drives and reseatted the RAM, but my diagnostics say all is ok. I also took it to the genius bar and their diagnostics show no issues as well, but the tech says it is a failing video card and Apple will replace it for $310.
A few questions I have are:
Is this another NVidia-type of issue that will eventually result in a lawsuit?
I thought the video card was built into the logic board, if so, does that mean the logic board will be replaced?
Is $310 a fair charge for this repair?
Should I have purchased AppleCare when I had a chance? I thought spending $2000+ for a MBP would be better than the sub $500 laptops at malwart and other places.
MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)
Posted on Jan 1, 2013 5:19 PM
Update - I contacted Apple's Support folks and got the ball rolling on shipping the MBP to be repaired. The next day they shipped me a box, I shipped it off, then two days later I have it back repaired. And, yes, they did charge $310 plus shipping and tax - $360. So far it is working. I am hoping this is really just an isolated incident.
Now, to say something good about Apple's employees - From the very beginning of this ordeal, they were all nice and courteous, from the people on the support line to the Genius Bar. I did not feel belittled in any way. Sometimes it is the service after the sale that makes a big difference. I fully understand that anything, regardless of who makes it, can have problems. But when those problems are taken care of in a reasonable amount of time and have an acceptible outcome, then that really says a lot about the company. I was happy with all of my Apple products before this incident. Now I am happy knowing that I made the right decision to buy those products after all.
Posted on Jan 11, 2013 5:06 PM



