Shuffle Battery dead

Question

Shuffle Battery dead

One day, two weeks ago, shuffle would not mount any more.. tried 3 macs, 1 pc. No go. Not even showing up in "about this mac"

Slowly but surely, the battery has died.

So, I guess, I need a replacement battery. How do I go about doing this?

Neil
ps. rotten luck, I'm 11 days south of my 1 year purchase date.

PowerMac G5 Dual 1.8Mhz, Mac OS X (10.4.6)

Posted on May 2, 2006 9:40 AM

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Answer 1

May 2, 2006 9:46 AM in response to Neil Harrington

The battery replacement program is accessed through the iPod Shuffle Support Page.

The good news is that Apple charges exactly the same price regardless of which type of iPod is having the battery replaced.

The bad news is that that fixed charge is a much larger percentage of a new Shuffle's price than it is for, say, a new 5G model.

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Answer 2

May 3, 2006 6:31 PM in response to Michael Morgan1

Part of my concern is that it isn't a bad battery, but something else. Strange that just one day it would no longer mount. Is that a classic sign of a low/bad battery?

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Answer 3

May 4, 2006 12:07 AM in response to Neil Harrington

I'm sorry ... you said yourself that the battery had died, so I assumed that you were observing symptoms which led you to that conclusion. What is there that's now making you doubt it?

Inability to mount can result from a lot of things, including a dead battery. Absent other information it's impossible to tell from this end.

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Answer 4

May 4, 2006 4:13 AM in response to Michael Morgan1

I think my first stmt was my shuffle won't mount anymore... and leaving it plugged in for DAYS wasn't helping... so.. slowly it lost charge, thus leading me to the bad battery theory. ( it would play my music fine)

After reading a bunch of discussions, I'm wondering whether my dead battery is really a symptom of another problem, and I don't need a new battery but needed some way of 'reboot'ing the device/reflashed or something.

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Answer 5

May 4, 2006 8:52 AM in response to Neil Harrington

It doesn't matter. If you'd gone to the places I referred you to, you'd have seen that you don't get the same Shuffle back with a new battery in it; you get back a refurbished and reconditioned one.

If there's some condition in your own system or setup which eats Shuffles, then the new one will get eaten in just the same way. In the meantime, the suggested fixes for what you think your problem is are also contained on the already-mentioned iPod Shuffle Support Page. Recommend you try the things there before branching off into other things.

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Answer 6

May 4, 2006 2:57 PM in response to Michael Morgan1

I did go to the places you suggested.
Oh the 5R's eh? I tried all of them... urm.. reset it.. many times. Try a different usb port.. oh, tried that too... 3 usb ports on 3 different macs and one pc. None would mount it. Reinstall itunes? no.. it won't even MOUNT. The last one is a joke, restore you ipod.. like I can.. I typically don't post to a support board until I've tried my best.

So, like, for a 189$ shuffle, Apple will graciously charge me 70$CAD if its the battery and 109$CAD if it's something else. So a simple tiny battery is 1/3 the cost, a repair is >50%
Now I'm scanning web pages to see how I take this apart myself and solder a new battery.

Frustrating, because I'm sure the apple tech has either advanced usb probing tools or a jtag interface that would tell what exactly the problem is, but Apple would not release these to the general public

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Answer 7

May 4, 2006 4:48 PM in response to Neil Harrington

Jeez ... one more time.

A. You were talking about a dead battery, I was talking about a battery replacement.

B. You were worried that they'd just change the battery and send the same bum iPS back to you. I said that had you read the parts about battery replacement you'd have seen that it doesn't work that way.

C. Now you yadda on about how you've already done the "5R's", evidently thinking that that is about all that you could/should be doing. I had suggested that there was more to do.

D. Look at any of the troubleshooting links about "won't mount ..." or related faults. You'll see that the 5R's are, in fact, Step One. Step The Last is Replacement/Servicing.

E. You're also complaining about the very thing I pointed out to you on my first post, i.e., fixed price solution is less of a good deal on cheaper iPods. Maddening, maybe, but it sure makes sense to me from a marketing perspective.

NFI, I'm afraid. Good luck!

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