Previous 1 2 3 4 Next 46 Replies Latest reply: Jan 2, 2013 10:53 PM by Munas Go to original post
  • Munas Level 4 (1,260 points)

    Actually it is hard to say, try to disconnect usb keyboard and boot you Mac without it.

    Opening Console (type console in spotlight search) and looking to log files may provide more information what and why fails. It might be that USB keyboard conflicts in some way with trackpad drivers.

    Aditionally, you may check trackpad settings (Settings > Trackpad)

  • ComputerFixer Level 3 (735 points)

    oh!   Did you try AHT?   http://support.apple.com/kb/HT1509

  • Munas Level 4 (1,260 points)

    It might be impossible to try AHT at least in this stage since Mac won't boot in recovery mode for some reason.

  • ComputerFixer Level 3 (735 points)

    Are we completely sure there isnt some other underlying problem like a logicboard failure?

  • DavidandSophia Level 1 (0 points)

    I got into the console and can access the log list under various heading eg All Messages or User Diagnostic Reports or System Diagnostic Reports.  I'm not sure what I'm looking for...

  • ComputerFixer Level 3 (735 points)

    is there System.log?

  • Munas Level 4 (1,260 points)

    It is hard to say where to look exactly, and some times even if you find the correct log looking to it makes ones eyebrows to lift as the contents of log file makes no sence to normal person. Nevertheless, look to user diagnostic and system diagnostic files, next to app/process name there is a log/event date and the end part of the log entry is either .crash, or .hang, or .spin just look what is the closest to date and time it happened and see what app it is... as well system log may provide some usefull information...

     

    Do you still have your trackpad inactive?

  • DavidandSophia Level 1 (0 points)

    Yes..I've just copied over some of the last entries as follows:

     

    Jan 2 23:16:03 Stephanies-MacBook-Air XProtectUpdater[47]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 "The Internet connection appears to be offline." UserInfo=0x7fdef1e030b0 {NSUnderlyingError=0x7fdef1e0be10 "The Internet connection appears to be offline.", NSErrorFailingURLStringKey=http://configuration.apple.com/configurations/macosx/xprotect/2/clientConfigurat ion.plist, NSErrorFailingURLKey=http://configuration.apple.com/configurations/macosx/xprotect/2/clientConfigurat ion.plist, NSLocalizedDescription=The Internet connection appears to be offline.}

    Jan 2 23:16:03 Stephanies-MacBook-Air com.apple.launchd[1] (com.apple.xprotectupdater[47]): Exited with code: 255

    Jan 2 23:17:04 Stephanies-MacBook-Air System Preferences[177]: [BluetoothHIDDevice][initWithHIDDevice] Unable to get Object ID from IORegistry

    Jan 2 23:24:25: --- last message repeated 2 times ---

    Jan 2 23:24:25 Stephanies-MacBook-Air fseventsd[19]: could not open <</Volumes/USB DISK/.fseventsd/fseventsd-uuid>> (No such file or directory)

    Jan 2 23:24:25 Stephanies-MacBook-Air fseventsd[19]: log dir: /Volumes/USB DISK/.fseventsd getting new uuid: 9DDCD713-37B0-4577-806F-2AFA565C3B0B

  • Munas Level 4 (1,260 points)

    I see nothing extremely bad in this log...

    Most probably you have no internet connection on your Air

    and have USB disk connected.

     

    Where we are now? What is still not working as it should be?

  • DavidandSophia Level 1 (0 points)

    I have connected up to WIFI but this doesn't make a difference.  I have also restarted without the USB keyboard and the trackpad still doesn't work.  You've been amazingly helpful and tolerant so I will understand if I have outstayed my welcome.

  • Munas Level 4 (1,260 points)

    I did some search on trackpad issues and found one blog where its not functioning problem was caused by (strangely enough) power adapter. If you have one connected to your Mac, why not to try to disconnect it...?

    Try to disconnect everything that it is connected to your Air and can be disconnected.

  • DavidandSophia Level 1 (0 points)

    Just tried this.  I have just realised though that the problem isn't just the trackpad, it's the whole integral keyboard. I tried shutting down by pressing the return key and that didn't work, so I then opened up a word doc and tried typing...no joy.  No response at all.  If I connect up the USB keyboard all is fine - full access to everything.

  • ComputerFixer Level 3 (735 points)

    And on that note,   make a stop by a Genius Bar and have them inspect the keyboard...

  • DavidandSophia Level 1 (0 points)

    Sounds like a good idea.

     

    Thank you Munas and thank you ComputerFixer too.

     

    It's midnight here so I'm off to bed.

  • Munas Level 4 (1,260 points)

    It is sad, but it seams you may need to visit an Apple service office...

    If you have bootable backup that it is made before failures started you may try to boot your Mac from this disk and see if the keyboard works. If yes... then clean OS X reinstall may help.

    If you do not have bootable backup you may create one by installing, lets say Carbon Copy Cloner and create bootable backup on external USB disk using it.

    Then boot from that external disk, and do clean install to disk located inside your Mac

    Otherwise, I believe that it is worth showing your Mac to the guy with screwdriver in hands.