Many applications you download from the App's/iTunes store, and not created by Apple, and therefore Apple would not have the troubleshooting steps or instructions for this application.
If you were to go back to the iTunes store page for this application - https://itunes.apple.com/us/app/kitten-dreams/id582086329?mt=8. - you will see there is a link for "support" for this application. You must follow this link to contact the developer of this application.
If you are looking for a refund for the purchase of this application, you must request this from the support web site for the itunes or app's store.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions