Impossible to get response from store for duplicated debit payment

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Level 1

0 points

Impossible to get response from store for duplicated debit payment

I don't know if anyone else has had this problem, but I have been reporting a duplicated payment that itunes store took from my credit card once on 29th August and again on 5th September - diffecent order number, but only one order was placed. It is clearly an error and despite submitting "report a problem" on many occasions in the last 3 months I have not had one single communication from the team.

It is very frustrating - they are fast enough to take your money from you, but another story when they owe it back ................!

There is not email address to contact them and send proof of duplication - can anyone help?

Thanks

Posted on Jan 2, 2013 11:38 AM

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Answer 1

Shellz91

Level 1

50 points

Jan 2, 2013 11:50 AM in response to helenld

Report a problem really isn't for that. What you'll want to do is submit this form to iTunes support so they can look into your account and see what happened.

Use this link to get in touch with iTunes and they'll help you out!

http://www.apple.com/lae/support/itunes/contact.html

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Answer 2

varjak paw

Level 10

170,200 points

Jan 2, 2013 11:51 AM in response to helenld

If you didn't get even an automated acknowledgement, most likely either the problem report didn't get through or an anti-spam filter has blocked messages from Apple. Check your filters to make sure they would allow messages from apple.com, then try this form and report the problems again:

http://www.apple.com/emea/support/itunes/contact.html

Regards.

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Answer 3

helenld Author

Level 1

0 points

Jan 2, 2013 12:06 PM in response to Shellz91

Thanks for the link - I would not have found this without your help - it is so difficult to find a logical path to contact them!

Submitted, fingers crossed!

Cheers

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