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HT4859: iCloud: Backup and restore overview

Learn about iCloud: Backup and restore overview

HT4859 do I use the same passcode for my iphone5 and my ipad

168 Views 1 Reply Latest reply: Jan 2, 2013 1:27 PM by Kappy RSS
patty184 Calculating status...
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Jan 2, 2013 1:26 PM

I set a passcode up on my new iPhone 5 and then tried to use the phone and it said the passcode I entered was incorrect.  I have entered the passcode as I created it and am still locked out of my phone.  Tried several times and now I don't know what else to do.  How can I re-set the passcode without being able to get into the phone.

iPhone 5, iOS 6.0.2
  • Kappy Level 10 Level 10 (221,215 points)

    If You Are Locked Out Or Have Forgotten Your Passcode

     

    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    iOS- Understanding passcodes

     

         If you have forgotten your Restrictions code, then follow the instructions

         below but DO NOT restore any previous backup. If you do then you will

         simply be restoring the old Restrictions code you have forgotten. This

         same warning applies if you need to restore a clean system.

     

    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)

     

    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.

     

    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

    Follow these steps to restore your device:

         1. Verify that you are using the latest version of iTunes before attempting to update.

         2. Connect your device to your computer.

         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.

         4. Select the Summary tab.

         5. Select the Restore option.

         6. When prompted to back up your settings before restoring, select the Back Up

             option (see in the image below). If you have just backed up the device, it is not

             necessary to create another.

         7. Select the Restore option when iTunes prompts you (as long as you've backed up,

             you should not have to worry about restoring your iOS device).

         8. When the restore process has completed, the device restarts and displays the Apple

             logo while starting up:

               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating

              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of

              iOS, keep your device connected until the "Connect to iTunes" screen goes away or

              you see "iPhone is activated."

     

         9. The final step is to restore your device from a previous backup. If you do not have a

              backup to restore, then restore as New.

     

    If you are restoring to fix a forgotten Restrictions Code, then skip Step 9 and restore as New.

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