5 Replies Latest reply: Jul 2, 2014 11:51 AM by JULSS12
prouduncle Level 1 Level 1 (0 points)

Trying to get my laptop pc with Windows 7 to recognize my iPad mini on iTunes v11.  Actually, trying to get it recognized by my pc at all.  It shows up as an Unkown Device when i plug it in, as well as in my Device Manager.  I've gone through Apple's online Troubleshooting guide (http://support.apple.com/kb/TS1538), but when I click Hardware IDs in the Devices tab as requested, it shows up as Unrecognized (USB/UNKNOWN) still -- the Troubleshooting guide does not adress this scenario.  I've been connecting it to several funcitoning USB ports (that recognize my iPhone 4S just fine) via the "lighting" cable that came with the iPad mini, with the same result.


This is a very simple Windows 7 laptop so it strikes me as very odd that this wouldn't work simply.  I've checked around the net and seen people with similar dilemmas without any known solution yet, as far as I can tell.  Please advise, Thanks.

iPad, Windows 7
  • prouduncle Level 1 Level 1 (0 points)

    ok, i just tried something and it worked.  with the iPad plugged in and NOT recognized (as described above), I then power cycled the iPad mini, turning it off, waiting a few seconds, and turning it back on.  then, the drivers installed automatically and iTunes (and my pc) are now recognizing my iPad mini!  woohoo!  still pretty lame that i had to spend 2 hours to finally figure this out, though, boo.

  • darkspark88 Level 1 Level 1 (0 points)

    Thanks. This solved my problem too. I tried plugging into another usb port, restarting the computer, and only restarting the ipad mini helped.

  • Theethythou Level 1 Level 1 (0 points)

    I tried the method mentioned and it didn't resolve my problem.


    After much frustration, I opened Device Manager on my PC with my iPad Mini conected in one USB Port, I located it as Another Device (Not Recognized) / iPad. Double Clicked iPad and manually Reinstall the Driver.


    It wasn't recognized as Apple Mobile Device in Universal Serial Bus Controllers before.

  • Read Delicious Level 1 Level 1 (0 points)

    Thanks, this worked for me as well. After I power cycled the ipad mini with it still connected via usb cable, the ipad mini asked if I wanted to trust this computer (click on "trust").  The driver was installed and then iTunes asked about this new device and I was able to set it up as a new device (first time connecting this ipad mini to this PC.

  • JULSS12 Level 1 Level 1 (0 points)