I have been unable to pair with any devices including a[pple devices. Apple phone support could not solve the problem and sent me to the nearest retail store. They have said not an apple problem and sent my wife home with defective ip[ad and have not retu

I have been unable to pair my device with other 3rd party devices and apple devices. I called the support and they recommended a product exchange> when my wife went to the store they paired it with a keyboard and said it was our problem. They also sent he r home without the cord to charge the ipad. Has anyone else had suh poor service. At home and cannot pair with iphone or mac book pro still.