Removing old email address from Apple ID

My daughter has an iPhone and an iPad and she uses an Apple ID so that she can sync between the two using iCloud. The email address she used for the Apple ID, which was an old one, has been discontinued so she needs to change it. I see that she could go to MyAppleID to change her email address but at the moment she doesn't have another one.


I believe that if she was starting from scratch to set up an Apple ID she could set up an iCloud email address and use that for her Apple ID. Is there any way for her to do this now and then change her existing Apple ID to use that iCloud email address, so that she doesn't lose any information presently on iCloud?

Posted on Jan 3, 2013 9:32 AM

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12 replies

Jan 7, 2013 10:22 AM in response to Daniel Ebeck

I've now had a chance to try to get my daughter's Apple ID changed, but I've not managed to solve this yet.


You mention that free @icloud.com addresses are assigned but is that not just for those that already have an @mac.com one? My daughter doesn't have one since her main PC is a Windows one and when she first signed up for an Apple ID she used another email address, the one that is now defunct.


What we've done so far is to go to the appleid.apple.com and clicked on Manage your Apple ID and signed in using her old defunct email address. On the Manage your Name, ID ..... page there was no Alternate Email Addresses shown so no @icloud.com address was there. She clicked on Add Email Address and entered an @icloud.com email address that she thought might be acceptable. It was and she got back an email to that new address confirming that it had been set up. However it just appeared under Alternative Email Adderesses and not as an Alternative Apple ID, so she couldn't delete the old defunct address.


She went back to her iPad and found that we could have set up an Apple ID there by using Settings/Mail, Contacts, Calendars/Add Account and choosing iCloud from the list and then clicking Get a Free Apple ID. She did try this but found of course that she couldn't use the same icloud email address that she'd just set up, and appararently wasn't able to set up another one.


I'm seeing her again tomorrow and we're going to have another attempt at setting up a new Apple ID using her iPad, and if this is accepted hope that we'll be able to change her Apple ID on the appleid.apple.com website. If you have any comments on what we've done so far that would be very welcome.

Jan 8, 2013 10:02 AM in response to Daniel Ebeck

We've now tried this again and found that the problem is that you (now) can't use an email adress with an Apple domain as the one for an Apple ID. When we tried to replace her old email address with her new icloud one there was a popup note to this effect. There's some discssion about this elsewhere - see in particular https://discussions.apple.com/thread/4677439?answerId=20818027022#20818027022&tstart=0#20818027?tstart=0.


We've been on to Apple Support today and they've confirmed that this is the case and suggested that she gets a new non-Apple one, from such as a Gmail one, to use. Since her present, defunct, email address works OK for app purchases etc she's just going to leave it as the one for her Apple ID but add her new icloud one as an alternative email address that she can be contacted at.

Jan 8, 2013 10:08 AM in response to RobbieSnr

I would not suggest she keep the old address, infact I'd recommend against it, as any invoices or contacts form apple are sent to that one. Any problems or issues with a purchase or invoice would be unresolvable without the email invoices that would have gone to the inactive email address.


Why the reluctance to get a new free address from services like Gmail or Hotmail? There's nothing wrong with getting another email address.

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Removing old email address from Apple ID

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