9 Replies Latest reply: Jan 8, 2013 4:59 PM by Cajun5858
Cajun5858 Level 1 Level 1 (0 points)

I have windows vista and currently can't sync my iPad to my laptop. If I upgrade to windows 8 would I be able to use iTunes and sync my iPad?

  • James Ward4 Level 7 Level 7 (26,750 points)

    Currently it appears that some Windows 8 users are able to synch, others can't. I suspect it is a driver issue, but not sure which one needs to be updated, or if there is a possibility that hardware/software mix comes into play.


    There is no reason - based on the limited info provided - that you can't run iTunes on a Vista machine. You might want to try some of the troubleshooting steps here: http://www.apple.com/support/itunes/install/

  • Texas Mac Man Level 8 Level 8 (46,535 points)

    What iPad model do you have? What version of iTunes are you using? When connected to your computer, is the iPad recognized?


    iPad not appearing in iTunes



    iOS: Device not recognized in iTunes for Mac OS X



    iOS: Device not recognized in iTunes for Windows



    IOS: Syncing with iTunes



    Apple - Support - iPad - Syncing



     Cheers, Tom

  • Skydiver119 Level 7 Level 7 (23,250 points)

    I ran iTUnes and my iPad 2 just fine on a Vista machine, and am now doing fine with it on a windows 8 machine. I ran though iTunes 10 and 11 on the Vista machine and iTUnes 11 on the 8 Machine. I don't think an upgrade to windows 8 will be needed.


    It could certainly be a driver issue. The Apple Mobile Device driver is one biggie that you have to have.


    Give this a try



    remove iTunes from your computer

    Remove the Apple MObile device driver

    Restart your computer

    Reinstall iTunes (You won't lose any content)

    Reboot your iPad by holding down the shift and home keys, past when you see the red power down slider and until you see the silver apple.

    Plug your iPad into your computer - directly, don't use any hubs or extenders. See if they'll start talking to each other. If it's going to work, within seconds of you plugging your iPad in, your computer should start installing the driver on its own.


    This gives both machines a fresh start and may clear away any glitches getting between them talking to each other.

  • Cajun5858 Level 1 Level 1 (0 points)

    Thank you for your reply. After talking to my IT guy at work and mentioning I used mcafee for security and he thinks it could be that.

  • Cajun5858 Level 1 Level 1 (0 points)

    Thanks for the info. I tried this but still seem to be stuck on step 3 of 6 in the sync process. I ran a diagnostic and it confirms I have an Internet connection but I can not get a secure connection to the iTunes Store. The IT guy at my work thinks it may be related to my having Mcafee on my machine. Thank you for the response though.

  • James Ward4 Level 7 Level 7 (26,750 points)

    Yep, McAfee (in fact any anit-virus software) can present issues with itunes connections and updates. I'm running stricly Mac (OS X and iOS) so I'm not sure how or where to find the settings, but you should be able to set McAfee to allow itunes to do its thing.

  • Cajun5858 Level 1 Level 1 (0 points)

    Hi, my IT guy at work got it to work. My PC apparently had AT&T Communication Manager on it which was preventing a secure access to the iTunes Store. This was something I wasn't using so it was removed and all is fine now. Thank everyone for their input.

  • Skydiver119 Level 7 Level 7 (23,250 points)

    Glad you got it figured out.

  • Cajun5858 Level 1 Level 1 (0 points)

    Perhaps my experience can now help someone else. Thanks again.