Safari will not launch and I need it for my job ASAP

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Level 1

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Safari will not launch and I need it for my job ASAP

Macbook pro OS X 10.8.2:

If I select safari a window opens and the address bar says "search google or enter an address" with the blue progress bar stretching to the word "or" in the address bar before it stops with no further progress. But the entire page is white. I have tried typing in www.google.com and the blue progress bar reaches to ".com" but never goes any further and the page is still all white.

I did some troubleshooting online and I saw that it was recommended to go to the Go menu select Go to Folder and type ~/Library/Safari/Extensions I did that and the file is not found. So I just typed in ~/Library/Safari and looked for the file but it isn't there. So now I'm stuck.

Please help.

Also I have all my other computers/iPads/iPhones connected to the network and are able to get online. The MacBook Pro is connected to the network.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Jan 3, 2013 7:00 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Jan 3, 2013 7:22 PM in response to j3c77

From the Safari menu bar, select

Safari > Preferences > General

Select

New windows open with: Empty page

and clear the Homepage field. Any change?

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Answer 2

j3c77 Author

Level 1

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Jan 3, 2013 7:23 PM in response to j3c77

Update! I just checked my iPad because the screen is bigger than my iPhone and its not working either. This all happened after I did an update. Please help!!

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Answer 3

j3c77 Author

Level 1

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Jan 3, 2013 7:29 PM in response to Linc Davis

Lincoln I did what you said and nothing changed so I typed in google.com as the home page and hit refresh and it gave me the gray screen and it says safari can't open page http://www.google.com/ because the server where this page is located isn't responding.

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Answer 4

Linc Davis

Level 10

209,547 points

Jan 3, 2013 8:23 PM in response to j3c77

Restart your router and cable or DSL modem, if different.

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Answer 5

j3c77 Author

Level 1

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Jan 3, 2013 8:31 PM in response to Linc Davis

No way, my router is working. I have a pc and two iPhones running off of it. My iPad safari works great if I shut off the wireless and just use the cellular. This indicates to me that the two items that received the update (iPad and MacBook Pro) are having a wifi connection issue with the os update. I need a wy around it.

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Answer 6

Linc Davis

Level 10

209,547 points

Jan 3, 2013 8:37 PM in response to j3c77

Launch the Network Utility application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Network Utility in the icon grid.

Step 1

Select the Lookup tab and enter

www.google.com

in the address field. Press return. Post the output – the text, please, not a screenshot.

Step 2

Select the Ping tab and do the same.

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