I'm trying to uninstall and re-install iTunes on a Windows 7 pc. Cannot delete C:\Program Files\Common Files\Apple\ as a files is being used. Any suggestyions?

I was having trouble with this myself, but I figured it out.

1. Click the start button and search for "cmd". Right click on it and "Run as administrator".
2. A DOS black screen will pop up, type "cd\" at the command prompt and press enter.
3. Open up "start task manager"
4. Click on the "processes" tab, and search for "explorer.exe". Right click on it and choose "end process". You should see your windows disappear.
5. Then type the filepath name of the file that you want to delete, for me it was "cd\ program files\common files\apple\internet services" at the command prompt in the DOS window. Press enter.
6. Then type "del shellstreams64.dll", the file should be deleted by now.
7. Restart "explorer.exe" by using the start task manager. Click on File and then "New Task (Run)". Type in "explorer.exe" in the box and click OK.

Hope this helps you out.

This works for me up until number 6. When I type in "del shellstreams64.dll" it says access is denied. Is there anyway to get arounnd that?

Thanks, this worked for me too (when running DOS as administrator)

I had this problem also, and couldn't delete it from the cmd (access denied even though I was logged in as administrator). I resolved it by uninstalling iCloud.

I'm having a similar problem. I cannot delete the CommonFiles/Apple folder on a PC running Vista. I deleted as many files in the folder as I could but it still says I need Permission to delete it. My user has full rights including rights to delete by that doesn't seem to help. I'm not sure how to get to DOS on a VISTA.

Just to add this: I was trying to follow the procedure in http://support.apple.com/kb/ht1923.

See Troubleshooting issues with iTunes for Windows updates. Note 1 has links to tools that may help remove stubborn files or folders.

tt2

For anyone still having trouble with this I found a wonderful simple program that takes care of everything without having to go through any of these hassles & can't believe I didn't think to try it before! It's called Bye Tunes & works so beautifully it's hard to believe. It's from Singular Labs under their extensive list of uninstallers.

Try it & hope this info helps even one person it's so frustratring otherwise.

It seems ByeTunes was last updated in September 2007. If it works that is great but there is a risk it may not clean up as effectively as the official removal instructions given by Apple or those I suggest in Troubleshooting issues with iTunes for Windows updates.

tt2