1 Reply Latest reply: Jan 4, 2013 3:35 PM by Texas Mac Man
TrueAppleNerd Level 1 Level 1

I was trying to update my ipad 2nd gen and it said it will take 4 hours. Well it failed, and now its stuck in recovery mode. So now ive been trying to restore it; everytime i try and restore it i get error code (-1). I brought it to the apple store and they said there is nothing they can do but sell me another ipad 2g 16 gb for $259. I started crying in the store. But apple said it wasnt a software problem and all they could do was sell me another ipad. It worked just fine before i tried to update it. Please please help. How can i fix this? Ive already tried DFU restore also.

iPad 2
  • Texas Mac Man Level 8 Level 8

    Error 1 or -1 (from 2nd link below)

    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.


    Update and restore alert messages on iPhone, iPad, and iPod touch



    iOS: Resolving update and restore alert messages



    iPad: Unable to update or restore



    Are you trying to update your iOS?


    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.


    iOS 5: Updating your device to iOS 5 or Later



    How to install iOS 6



    iOS: How to update your iPhone, iPad, or iPod touch



    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.


    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).


    Your iPad must be past its warranty date.


    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


    Out-of-Warranty Service

         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below.    


    iPad modelOut-of-Warranty Service Fee
    iPad mini$219
    iPad 3rd, 4th generation$299
    iPad 2, iPad$249

    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad



    Make a Genius Bar Reservation



    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.


    iPad Repair & Screen Replacement Services



    RepairZoom iPad Repair



    Mission Repair






     Cheers, Tom