Contact iTunes support

Recently I been getting this error message from the system.. CONTACT ITUNES SUPPORT TO COMPLETE THIS TRANSACTION . Yes I have followed the instructions and send my enquires to the support team and I did receive an email from them .. However the problem is still not solved! My question is why take so

Long to solve the account issues? Emailed them and now they don't even bother to reply u.. Really thinking of getting android system phone which don't have such an issue..

iTunes support team please contact me regarding my issues.. Already 3 days had passed!!!