4 Replies Latest reply: Jan 5, 2013 9:14 AM by Kappy
olivia1245 Level 1 (0 points)

well my friend just changed my password/psscode on my iphone 4s and they told me the pass but i couldnt seem to get it right
it kept saying wrong passcode and i think they might have missed type the passcode they put on the phone but didnt notice and now i am stuck, and i dont know what to do

iPhone 4S
  • roaminggnome Level 10 (94,465 points)

    Do as the manual says to do and restore the iphone

  • Kappy Level 10 (263,335 points)

    If You Are Locked Out Or Have Forgotten Your Passcode


    iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad

    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

    iOS- Understanding passcodes


         If you have forgotten your Restrictions code, then follow the instructions

         below but DO NOT restore any previous backup. If you do then you will

         simply be restoring the old Restrictions code you have forgotten. This

         same warning applies if you need to restore a clean system.


    A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)


    If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.


    Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.

    Follow these steps to restore your device:

         1. Verify that you are using the latest version of iTunes before attempting to update.

         2. Connect your device to your computer.

         3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.

         4. Select the Summary tab.

         5. Select the Restore option.

         6. When prompted to back up your settings before restoring, select the Back Up

             option (see in the image below). If you have just backed up the device, it is not

             necessary to create another.

         7. Select the Restore option when iTunes prompts you (as long as you've backed up,

             you should not have to worry about restoring your iOS device).

         8. When the restore process has completed, the device restarts and displays the Apple

             logo while starting up:

               After a restore, the iOS device displays the "Connect to iTunes" screen. For updating

              to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of

              iOS, keep your device connected until the "Connect to iTunes" screen goes away or

              you see "iPhone is activated."


         9. The final step is to restore your device from a previous backup. If you do not have a

              backup to restore, then restore as New.


    If you are restoring to fix a forgotten Restrictions Code, then skip Step 9 and restore as New.

  • sebastian99 Level 1 (0 points)

    Okay. You seem like a very knowledgeable and helpful sort. Here's my problem: I've tried restoring this brand new iPod Touch 6 or 7 tmes now. "Update and Restore" is my only option after I get the connect to iTunes screen. At some point, iTunes resets the iPod and then I get a message that says iTunes can't connect to the iPod because of the password. It asks me to input the pasword but, of course, I don't know it. We JUST got this for our son for Christmas it's the newest one. I don't know if that make a difference in the fix or even if we've backed it up. I have to guess not because there isn't a backup that I can find anywhere on the computer. Have you ever heard of this before? How am I supposed to restore te iPod when it asks me for the password I don't have while I'm trying to restore it?

  • Kappy Level 10 (263,335 points)

    Your problem is not the same as the OP'a, so it would be best to post yours as a separate topic. The password you might have been asked for is the one for your Apple ID. Is thqt what you've tried? You might give this a try, if that does not work.


    Placing your device into recovery mode:


    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.


                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.


      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the screen pictured below,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.


    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Additional Information:

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.