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Why does my 5th generation iPod touch randomly shut off?

264 Views 1 Reply Latest reply: Jan 5, 2013 3:48 AM by lllaass RSS
Linnycoco Calculating status...
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Jan 4, 2013 9:25 PM

My 5th gen iPod touch is not even a week old and it has randomly shut down 4 times since I've gotten it. My battery was over 50% full all four times. I've never dropped it or gotten water on it or any of the sort. So why does it do that & what can I do to stop it?

iPod touch, iOS 6.0.1
  • lllaass Level 10 Level 10 (135,105 points)

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:       

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If it still occurs that indicates a hardware problem. Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

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