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I am typing the correct wifi password but ......Please help!

926 Views 3 Replies Latest reply: Jan 5, 2013 7:08 AM by Pizza98704 RSS
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Jan 4, 2013 10:38 PM

ipod touch 5g is not connecting to wifi,I am typing the correct wifi password but it keeps saying incorrect password and once said unable to join the network,what to do? please HELP!

iPod touch
  • lllaass Level 10 Level 10 (135,465 points)

    Does the iPod connect to other networks?

    Do other devices now connect?

    Did the iPod connect before?

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on the router

    - Reset network settings: Settings>General>Reset>Reset Network Settings

    - iOS: Troubleshooting Wi-Fi networks and connections

    - iOS: Recommended settings for Wi-Fi routers and access points

    - Restore from backup. See:

    iOS: How to back up

    - Restore to factory settings/new iOS device.

    - Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • BobHarris Level 6 Level 6 (12,510 points)

    Is the security WPA, WPA2 or WEP?

     

    If WEP, change your WiFi base station to use WPA or preferably WPA2.  WEP is not secure (can be cracked in under a minute), and it has problems with properly entering passwords from Apple products.

     

    If you must have a WEP key make sure it is ONLY using Key 1, never Keys 2, 3, or 4 as Apple products will not talk to the other 3 keys.

     

    Also if staying with WEP then make your password exactly 5 (if using 64-bit WEP) or 13 (if usng 128-bit WEP) characters long.  Then you should be able to enter the password as text.  Any other length and the password is munged to fit in the 64 or 128 bit fields and you are forced to enter the hexidecimal value of the encoded password into the Apple device.

     

    Better to reconfigure the WiFi base station to use WPA2, as you get a secure WiFi network and you can enter the same text password on all devices, Macs, iPhones, iPads, Windows, Android, XBox, etc...

  • Pizza98704 Level 1 Level 1 (95 points)

    Hello,

     

    This should work because I always have the same problem:

     

    Settings>Wifi> (Tap the little arrow beside the network name that you always connect)>Tap "Forget this network"

     

    Try reconnecting again.

     

    Hope I helped?

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