Previous 1 2 3 Next 39 Replies Latest reply: Jan 7, 2013 1:05 PM by alexanderfromcalgary
alexanderfromcalgary Level 1 (0 points)

Hey guys. I'm having huge problems!!!! Please prepaid to me ASAP!! I need this computer to work otherwise I'm screwed for middle schools ( it needs to be fixed by Monday this week )

 

 

 

My Mac wont boot. Every time it boots it will crash.

This is the boot in verbosboot or however you call it, is on YouTube with this link here:

 

I recorded it just so you know how long it boots. This is how long it takes for it to hang on the apple logo with a spinning wheel. At the end of the log when it shuts down. The wheel freezes. Then the Mac reboots and says it restarted because of a problem. Or as I call it kernel panic.

http://youtu.be/DDHRD-sXuQ8

Here are the fixes I have tried:

1. Reinstall OS X: tried it. Still nothing changed... :(

 

2. Reset pram and VRAM: nothing changed :(

 

3. Safe mode: does the exact same thing. :(

 

4. Verify the disk in recovery mode with disk utility: says its fine :(

 

Specs:

This is a mid 2012 15-inch MacBook Pro

8 core intel processor

8GB installed RAM

500GB hard drive / RPM: Unknown

Age: 6 months from purchase

OS: OS X 10.8.2 / Mountain Lion AKA latest version of OSX

 

Notes:

I don't know if it was cause I plugged in a new external hard drive but it does not seems so. But however it has been put to sleep instead of being shut down for about 2 weeks ( why? Cause I'm on holidays. And too lazy to shut it down and than wait 2 min in the morning to play games )

Was perfectly fine before I stop shutting it down...


MacBook Pro (15-inch, Mid 2012), OS X Mountain Lion (10.8.2), Crashes upon startup
  • alexanderfromcalgary Level 1 (0 points)

    Hold on guys.

    I just found out. Looking at the end of the logs. Keyremap4mac at the end might be the cause. I'm checking out ways of removing it from the start up but until then this post will remain.

  • alexanderfromcalgary Level 1 (0 points)

    Ok so my only was of fixing this I believe is by removing keyremap4macbook.

    It appears to be the problem.

    Please help me fin a way of removing it using single user mode or in OS X recovery mode.

  • alexanderfromcalgary Level 1 (0 points)

    Ok I found the files and removed them.

    But it still seems to crash.

    Last message before crash ATM is:

    [IOBluetoothHCIController::SetConfigState]calling registerService

  • clintonfrombirmingham Level 7 (30,000 points)

    Just for kicks, try this. Open Terminal (Applications>Utilities folder) and copy and paste:

     

    kextstat | grep -v com.apple

     

    ...and post the text here.

     

    We'll see which non-Apple kernel extensions are loading.

     

    Clinton

  • alexanderfromcalgary Level 1 (0 points)

    By that you mean in single user mode?

    Cause remember I can't get into OS X.

    It crashes...

  • clintonfrombirmingham Level 7 (30,000 points)

    Nope, that's not going to work, then...

     

    And no luck with Safe Mode, either, hunh?

     

    Beyond me at this point - it could be a hardware issue... can you run the Apple Hardware Test?

     

    Clinton

  • alexanderfromcalgary Level 1 (0 points)

    I have basically done everything a Professional would do.

    Safe mode comes to a crash.

    Idk what's wrong.

    But it might be a cause of either the fact that I can't find a boot cache in the file var/db/ or that [IOBluetoothHCIController::SetConfigState]calling registerService line I found in the last message before the crash I found has to say that my Bluetooth is screwed up.

  • clintonfrombirmingham Level 7 (30,000 points)

    Sounds as if it's time for a trip to your local Apple Store or an AASP.

     

    Sorry,

     

    Clinton

  • Shootist007 Level 6 (16,660 points)

    Since this is on a New 2012 Mac you should do one or multiples of these Four things.

     

    1) Use the Recovery HD partition, Command+r keys at startup, and check the disk and repair disk and permissions.

     

    2) Use the Recovery HD to Erase the Macintosh HD partition and reinstall OS X Mt Lion.

     

    3) Boot the system from the online Apple Hardware Test, Option+d keys at startup.

     

    4) Take the system to an Apple G Bar to be looked at and fixed under warranty or exchanged for one that works correctly.

  • alexanderfromcalgary Level 1 (0 points)

    For 1. I did that. Nothing changed.

    For 2. I can't erase cause last time it was working it never backed up important files on time machine.

    For 3. I did that and nothing was wrong by the looks of hardware test.

    For 4. I already have my laptop in a box to take it to apple or the people that ordered it for me.

  • alexanderfromcalgary Level 1 (0 points)

    Eh do worry about it.

    I really found this Mac to be a big pain at times.

    It's something just really stubborn about it that makes me just want to just sell it. But I use it for school so yeah.

  • alexanderfromcalgary Level 1 (0 points)

    Well I have come the the conclusion that I will be making a trip to the apple store tomorrow.

  • Shootist007 Level 6 (16,660 points)

    Well at this point the only way to save your files is to either use an external drive to reinstall OS X on then boot the system from that external and copy your data over to that external or take the drive out of your Mac and connect it to another with a SATA to USB adapterr of some type and copy the files over.

     

    Simple fact is if you can't start the system from the internal drive, the drive that has all your DATA on it, you will need to WIPE that drive and reinstall the OS on it. Something is very corrupted stopping you from accessing it at all. There is only one way out of that and that is to Reinstall Clean.

    Hopefully it isn't a hardware program. But even if it isn't and you take the system to Apple they will more then likely Wipe the drive and reinstall the OS and with that you will lose alll your data.

    alexanderfromcalgary wrote:

     

    For 1. I did that. Nothing changed.

    For 2. I can't erase cause last time it was working it never backed up important files on time machine.

    For 3. I did that and nothing was wrong by the looks of hardware test.

    For 4. I already have my laptop in a box to take it to apple or the people that ordered it for me.

  • Shootist007 Level 6 (16,660 points)

    Can you explain how this happened? You just turned it on and it wouldn't boot?

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