1 Reply Latest reply: Jan 5, 2013 9:38 AM by lllaass
Sheila Rose Level 1 (0 points)

Why does my iPod turn off whenever I remove it from the charger and why do I always have to crush the reactivate button instead of just keeping it pressed for 10 seconds to turn it on?

iPod touch, iOS 6.0.1
  • lllaass Level 10 (175,785 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:       

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    -  Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware proble.

    Apple Retail Store - Genius Bar