8 Replies Latest reply: Jan 5, 2013 4:28 PM by Chris CA
TheSilver Bullet Level 1 (0 points)

Hello,

 

There seems to be many differing opinions on how to handle Apple product issues/questions.  Where can I get answers to similar questions that appear in the Support Communities discussions from Official Apple sources?  They must have a similar site with a question/answer data base somewhere....Right?

 

Does anyone have any location information?

 

Thank You For Your Help,

 

TSB


iPhone 5, iOS 6.0.2
  • roaminggnome Level 10 (95,062 points)

    You can use the search bar at the top of this page.

     

    You can call Apple Support.

     

    You can use the link:  http://www.apple.com/support/contact/

     

    You can visit the genius bar at your local Apple Store

  • TheSilver Bullet Level 1 (0 points)

    Thanks for the Feedback !!

  • Chris CA Level 9 (78,695 points)

    TheSilver Bullet wrote:

     

    Hello,

     

    There seems to be many differing opinions on how to handle Apple product issues/questions.  Where can I get answers to similar questions that appear in the Support Communities discussions from Official Apple sources?

    If the suggestion in this forum works, is there some reason you want Apple to say the same thing?

  • TheSilver Bullet Level 1 (0 points)

    My problem is picking the right suggestion since, there are many differing opinions. I must read thru the thread (some are very long) and decide which suggestion to try, once again there seem to be many. I assume by contacting the manufacturer I would get the correct suggestion the very first time .

  • Meg St._Clair Level 9 (50,931 points)

    You are not contact the Apple when you come to this forum. This is a user-to-user forum.

     

    Suggestions that are marked a the solution or helpful are always good ones to start with. Suggestions from people with higher levels may also have more validity.

  • TheSilver Bullet Level 1 (0 points)

    Meg St._Clair wrote:

     

    You are not contact the Apple when you come to this forum. This is a user-to-user forum.

     

    Suggestions that are marked a the solution or helpful are always good ones to start with. Suggestions from people with higher levels may also have more validity.

    I know .  The name Apple Communities Discussions infers that.  I was asking "Where can I get answers to similar questions that appear in the Support Communities discussions from Official Apple sources?"  I read the FAQ and some posts as well.  The main reason I asked the question is because, In many of the threads higher level people were disagreeing with each other or it appeared they might have missed some of the replys from the orginal poster and other responders as well.

  • steve359 Level 6 (13,357 points)

    Some elements will have different options.  CarbonCopyClone and SuperDuper are both capable cloning packages, but some have preferences.  And some will not live with bus-powered external backups, while others have only bus-powered drives.

     

    Other matters are clear-cut, such as the maximum RAM a system can take.

     

    As to "missing previous responses" ...

     

    Some people have slower browsers so reposnses appear slower. Others just forget to clean their glasses and freely admit misreading.

  • Chris CA Level 9 (78,695 points)

    TheSilver Bullet wrote:

     

    I was asking "Where can I get answers to similar questions that appear in the Support Communities discussions from Official Apple sources?"

    You cannot.

    That's likely one of the main reasons these communities were created.

    So Apple would not have to document every single, possible thing you can do with a product. I guess they could then simply jack up the price of everything to cover these costs.

    But realistically, not everything could (or even needs to) be documented.

    Like how to use an iPad. Pick it up and use it. That's pretty much all the instructions you need. Yes, there are a few things which you may need to look up, but if your nose is buried in a manual, you will not get anything done.