3 Replies Latest reply: Jan 11, 2013 1:53 PM by Stephen Downs
SlimLiam Level 1 (0 points)

I have an ipod touch 4th gen, installed the latest update to iOS 6 and have lost all my music, apps etc. It also linked up with an alternate email address???? Help!

iPod touch, iOS 6.0.1
  • lllaass Level 10 (176,128 points)

    You can redownload your iTunes purchases by:

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

    I suspect that iTunes was signed into the alternate account on the computer on which you did the update.

    You might be ablt to restore from back with all the iTunes purchases being in the iTunes library and iTunes singed into the correct account and get your information back. Go to iTunes>Preferences>Devices and look at the date of the backup(s) you want one date at the time the iPod was connect when yo did the update or earlier.

  • Margo Sagov Level 1 (5 points)

    I have a similar issue happenning with my ipod touch 64GB running IOS 6.0.1.  My music content is stored via itunes on my Snow Leopard macbook pro as well (and not in the cloud).  The music on my ipod (which is sync'd to my macbook pro when I connect via usb) has randomly disappeared about 3 or 4 times lately, not during sync'ing and unrelated to battery charge levels. Fortunately I have been able to restore it by restarting my macbook pro then re-syncing the ipod, which it is now doing as I write, but it takes hours (for over 3000 songs).  Having looked at a few other forum discussion pages, it seems this may be a bug related to IOS 6 updates and using music/itunes and podcast playing apps. The same thing has intermittently occurred with some other content such as downloaded podcasts, iplayer content and photos. Once I reconnected the ipod it synced and apparently restored the content, but I can't understand why it lost it in the first place, and its very annoying. Lets hope the reinstalling works on my ipod tonight....up to 248 of 3326 songs syncing as I write....

  • Stephen Downs Level 1 (65 points)

    I regularly encounter the bug you mention Margo, which may be related to the original post.


    No known cure but to complain to Apple: