Ipad disappearing inbox emails

Unfortunately, the youtube link does not connect; I get the youtube home page instead.

BTW, the camera icon for images insertion into this forum is the 7th from the left :

From the home page of utube search for H2 Tech videos( How to). When the site opens choose ipad, and scroll down to find "ipad:how to create folders for your email accounts"

Not getting the options bar, in the forum, or with using the advanced editor. Huh!! Will keep looking though.

OK, thanks Dogsmaster, I finally got it :

your account is an IMAP account, ++NOT++ a POP account.

With IMAP, the iPad reflects the folder hierarchy created initially through the IMAP web access.

But since the beginning of this thread, the issue has NEVER been with IMAP accounts, but with ++POP++ accounts, which should NEVER delete anything from any folder on the iPad, once the emails have been downloaded once.

Unfortunately, since iOS 6.x, the POP emails downloaded into the Inbox DO disappear after some unpredictable time, whatever settings you select on the iPad/iPhone.

And unfortunately too, your new folder creation does NOT work with POP accounts, where you can only have the 4 usual folders : Inbox / Draft / Sent / Thrash.

We then come back to square one and the only solution which "worked" (poorly) for me : once read, move all your inbox emails to Thrash, where they will NOT randomly disappear.

BTW, the proper YouTube link for your -2 post is : http://www.youtube.com/watch?v=gMc9UPl3g6g

I just purchased the i pad mini 1 wk. ago. Same problem with disappearing emails. I have followed your lead and changed settings in Outlook. So far so good! Will track andn report back. Thanks much.

Oh, OK. Yup, my account is a POP account. I am with Australian ISP Telstra, and they do not support IMAP, so I'm stuck with POP and limited email folders on the iPad it seems. I use the Mail program on my Mac, not Outlook, not GMail.

It's not good if emails just disappear... is this actually an iPad issue or an ISP issue?

If anybody else finds a bright idea to create new folders within the POP protocol we'd love to know it!

Sorry for the error with the link. I copied and pasted, so don't know where the other characters came from.

Now: You are incorrect about my account being IMAP. I do have one that is,(Nethop), but the hotmail accounts, now totaling 3 are all POP. I set up a new account today through hotmail. I accessed it on my laptop, and made a subfolder for "Apple Forum" communication. Then I went to the ipad, and the account is there, under "Accounts", but the forum file isn't. The difference that I see is that the new dogsmaster3 account doesn't show the envelope symbol synonymous of hotmail, but the blue ampersand icon indicative of Outlook Express. Also, the new account did show a POP File under the trash one. Differences between the Outlook Express account on the ipad, versus on the laptop tell me that hotmail accounts that have been set up since Outlook took over hotmail, do not work properly on the ipad. On the laptop, a tool bar across the top allows movement of file. I did use Safari to go to the new account, and emails can be filed from there, but not directly from the apple mailbox.

Like the lighthouse said to the USS Enterprise, your move. Good luck.

My humble suggestion... I think you need to go through whatever search engine? you use, and access your email account from there to create and manage files. I have had to do that with my nethop.net account ever since it was set up. It is a pain, but those files have never disappeared.

You will likely find that you are not limited to the 4files the geejii mentioned.

I have POP on laptop on Outlook and IMAP on i pad. I changed setting in Outlook by checking "Leave a copy of message on server". So far, no disappearing emails. Will keep tracking. Here is a good website to follow:

http://support.apple.com/kb/HT3228 . Can't take any credit for this. Someone suggested this earlier. Let's hope it works.

CodyFay, ages ago I unchecked the 'Remove copy from server after retrieving a message', and indeed the messages DO remain on the server as I want, but they still sometimes disappear from my iPad!

I can delete messages on my i devices and they still stay on the server until I delete them from the server.

Also, Dogsmaster, I created a new folder within my server's webmail account on my Mac, but that folder doesn't migrate across to either my iPad or iPhone.

It just seems on my iPad I don't have any 'Accounts' window within 'Mail'. I can manage/create folders on the server, but whatever I create there stays there and goes to no devices, and whatever folders I create within my 'Mail' program on my Mac also only stay on my Mac.

CodyFay wrote:

Here is a good website to follow:

http://support.apple.com/kb/HT3228 .

Thanks a lot for this link Codyfay. Going through other links mentioned there I finally solved a gmail.com irritating mystery I have had for YEARS : when using the POP access to gmail.com, you need to configure "recent:your_email.gmail.com" as POP address (instead of "your_email.gmail.com") if you want to see incoming messages which have already been downloaded once by some other POP emailer on an other device; and that even when you configured gmail POP Download settings with "keep Gmail's copy in the inbox".

Note that this gmail POP behavior is then still inconsistent with proper POP behavior, since the "recent:" prefix limits the new downloads to 1 month after the first initial download, while a proper POP server would have no such limit.

Regarding the subfolders Dogsmaster seems able to create when everybody else cannot, it may be some peculiarity of his mail provider and/or some peculiarity in the way he configures and uses this email account on his iPad and/or the history of his iPad settings and iOS updates.

But until somebody can provide a reproducible step-by-step way of doing the same on any POP (or mixed POP/IMAP) account, this is probably a dead end for most of us.

For those who see like myself randomly disappearing emails from POP Inbox on iOS Mail, the only proven solution which works for anybody is to "archive" emails once read into the Trash.

This is definitely an iOS 6.x bug, and we can only hope iOS 7.0 correct this very very annoying behavior.

But I would not bet on it since Apple pushes "everything to the Cloud", which is IMAP compatible and kind of opposite with the POP approach.

I was having the same problem with disappearing emails. I have an Ipad 4with retina display. A technical support advisor suggested changing "mail days to sync" to 1 month. I had it at limitless. Within a few seconds I had emails going back 30 days.I was advised that the limitless feature does not work on all devices.

Right, Marhtafromlas cruces,

I had your problem too, until now. I know what has been causing my emails to dissapear on my device. Here are the steps to fix that, on you iphone, ipad, ipod, whatever your case:

1. Go to Settings (the settings application)

2. Scroll down to and click "Mail, Contacts, Calendars"

3. Under Account click on "Hotmail"

4. See where it says "Mail days to sync"? Click that and choose how many days of mail you want on your device.

Walaaa!!!

Now, to fix your subfolder issue: where other folders other than your main inbox dont show their mail in the main inbox folder on your device; here are the steps to fix that:

1. Go to Settings (the settings application)

2. Scroll down to and click "Mail, Contacts, Calendars"

3. Under Account click on "Hotmail"

4. See where it says "Mail folders to push"? Click that and select all your subInboxes that you want to see on your device.

Walaaaa!!!

Issues Fixed !!!

I was wondering if anybody with the "disappearing emails from inbox folder" problem on a POP account migrated to iOS7 since, and if it solved the problem... or not ?

The problem never happened in iOS5, so it was clearly introduced in iOS6.