1 Reply Latest reply: Jan 5, 2013 10:34 AM by lllaass
ploppers925 Level 1 (0 points)

I have an iPod Touch 4G. Maybe, 4 months ago, my sound would turn off and turn on randomly so I couldn't control it. The only way I could listen to music sometimes was through my earbuds. Yesterday, my sound worked the whole day except for the time that I charged it. I've already checked the little dot in the headphone jack and it's white so I have no water damage. Is the only way to get it fixed to go to an Apple store? Because I don't live near one and it would be a 3-4 hour drive. I also don't want to just buy a new iPod because that would be a waste of money.

iPod touch, iOS 6.0.1
  • lllaass Level 10 (175,795 points)

    Try this first:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:       

    iOS: How to back up           

    - Restore to factory settings/new iOS device.


    To send to Apple see:

    Apple - Support - iPod - Service FAQ