roadkingrider
Level 1
(0 points)
Q: my Apple TV won't update
my Apple TV won't update, keeps coming up with error saying it "did not complete successfully"
IMac, Apple TV, Mac OS X (10.4.11)
Winston Churchill
Level 10
(104,526 points)
If you are currently connected by Ethernet, try by wifi.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
2. Connect the micro USB cable to the Apple TV and to your computer.
3. Reconnect the power cable (only for Apple TV 3)
4. Open iTunes.
5. Select your Apple TV in the Source list, and then click Restore.
If when you choose restore you get a message that the device cannot be found, download the file below
Apple TV Software Restore 5.1.1 (2nd generation)
Apple TV Software Restore 5.1.1 (3rd generation)
Then hold down the option key while choosing restore and select the downloaded file when prompted.
