None of the HD itunes films are transferring to Ipod touch 4G

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Level 1

8 points

None of the HD itunes films are transferring to Ipod touch 4G

My younger brother unfortunately does not know how to work Itunes.

He bought everything on his Itouch so nothing was on his Itunes. I have just downloaded everything onto his Itunes before restoring his Itouch (it was acting strangely by not playing and videos).

Anyway after also installing the new Itunes, none of the HD films are transferring back onto his Ipod. Whenever I try to play them on the computer it says that I need to buy the SD version. My first question is, if I "buy" the SD version will I be charged again?

Also, why do you think the HD films are not syncing? It's very frustrating as my brother spent a lot of money on these films, just for them not to work. They all used to work fine until his Ipod started playing up.

Another question I have is since downloading all his purchases onto Itunes, none of the album artwork is showing on the Film or TV programme icons. I clicked "get album artwork" but nothing happens. How do you get it? (Again, it used to work but it has suddenly stopped working)

Thank you!

iPod touch, iOS 4

Posted on Jan 5, 2013 12:54 PM

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Answer 1

lllaass

Level 10

210,411 points

Jan 5, 2013 1:58 PM in response to Bradshaw105

See:

iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

iTunes: Frequently asked questions about viewing and syncing videos

iTunes: Sync purchased HD videos to iPod or iOS device

You should be able to redownload the SD version at no cost. See:

Downloading past purchases from the App Store, iBookstore, and iTunes Store

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Answer 2

Bradshaw105 Author

Level 1

8 points

Jan 5, 2013 2:20 PM in response to lllaass

Thanks for that but i don't think it solves the problem.

Firslty, when he downloads the HD films from the itunes store physically on his Itouch, they download fine it's just downloading them from Itunes. Although when he downloads one from his Itouch, all the other downloaded ones grey out and cannot be watched.

When the Itouch is syncing, an error messages does not come up. All that happens is that the films just don't tranfer to the Ipod. Apple said "When syncing an HD purchase from the iTunes Store, iTunes will automatically sync the SD video for devices that require SD content.", this does does happen but only when the film is being downloaded from the store on the Ipod itself, not on the computer.

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