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Failed activation

My Apple TV failed activation and I can't get update.

AppleTV 2

Posted on Jan 5, 2013 2:38 PM

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Question marked as Top-ranking reply

Posted on Jan 7, 2013 10:46 PM

I have exactly the same problem with an Apple TV 3, tried rebooting and even resetting (at least 10 times) but no joy.


It is on a wired network that has no known problems.


Keep getting messages there is an upgrade available but it fails to install (can't install via check for updates either), and in settings, general, about - it says activation - failed.


Any help appriciated.


Thanks

4 replies
Question marked as Top-ranking reply

Jan 7, 2013 10:46 PM in response to Rurena1985

I have exactly the same problem with an Apple TV 3, tried rebooting and even resetting (at least 10 times) but no joy.


It is on a wired network that has no known problems.


Keep getting messages there is an upgrade available but it fails to install (can't install via check for updates either), and in settings, general, about - it says activation - failed.


Any help appriciated.


Thanks

Jan 8, 2013 3:34 AM in response to Rurena1985

If you are running 5.1 software and have a wired ethernet connection to your LAN, there is a bug that prevents certain routers from working properly. The easiest fix is to disconnect the ethernet cable and connect to your wireless network.. The bug is fixed after you updatet to 5.1.1, so can reconnect your ethernet cable after the update.

Failed activation

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