Skip navigation
This discussion is archived

Office for mac 2011 not working correctly on new Macbook Pro- Help

709 Views 1 Reply Latest reply: Jan 6, 2013 6:47 AM by Templeton Peck RSS
Bernicer Level 1 Level 1 (45 points)
Currently Being Moderated
Jan 5, 2013 7:30 PM

I have a MacBook Pro from September and had One to One transfer all files/programs (including 2008 Office).  I then purchased the Office for Mac 2011 program and they installed it (I guess they did not remove the older program).  It has never worked correctly and I have tried to contact Microsoft to no avail.


None of the documents open with Fonts intact (Word and Excel open up blank though the graphic elements show up.  I have to Select All and choose a font to make it show up. 


Powerpoint is barely functional (none of the layouts actually show up when I select them, the sidebar of slides does not update as I type or try to change themese, etc.  And then when I type, the program freezes and then shuts down.


I have uninstalled 2008 and 2011 and then re-installed 2011 but the same issues occur.  Someone on the microsoft community told me to remove my duplicate fonts, I ddi that and the same issues still occur. My brother has the same laptop and Office for Mac 2011 and no issues.


Can someone help me basically try to start fresh- should I uninstall again? (I waas told that installing/uninstalling too many times can further the problem).





MacBook Pro, Mac OS X (10.7.4)


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.